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Client Support Specialist

2 months ago

Pullman, Washington, United States Cherie Amour Inc. Full time
Job Overview

Customer Service Role

Cherie Amour Inc. is seeking a dedicated Customer Advocate to enhance our Customer Service division. We prioritize exceptional customer interactions that drive our business objectives.

Our philosophy is that customer service transcends mere question-answering; it is integral to our overall success. Our Customer Advocates play a crucial role in establishing a culture of empathy and professionalism.

If you are passionate about assisting others, resolving challenges, and fostering enduring customer connections, this position is an ideal match for you. We are in search of individuals who genuinely value customer support and its significance in enhancing client experiences.

Key Responsibilities:

  • Address and resolve customer inquiries through various communication channels promptly and efficiently.
  • Inform and empower customers throughout their journey with Cherie Amour.
  • Engage in marketing outreach as part of our customer engagement initiatives.
  • Identify and escalate urgent matters to the relevant manager or supervisor.
  • Contribute to the development of our Customer Service team by sharing insights and feedback gained from client interactions.
  • Enhance customer trust and satisfaction by delivering outstanding, personalized support.

Qualifications:

  • Strong written and verbal communication abilities
  • Proficient problem-solving skills
  • Preferred experience of 1+ years in customer support or service
  • Effective time management and organizational capabilities

This role is ideal for you if...

  • You enjoy simplifying processes for both customers and colleagues, ensuring smooth operations.
  • You thrive on engaging with and assisting others, with a focus on empowering clients.
  • You are eager to learn new methods and grow within your role.
  • You maintain a positive attitude that brings enthusiasm to the workplace.
  • You proactively present solutions while also identifying areas for improvement.
  • You are adaptable and comfortable with a dynamic work environment, ready to respond to changing tasks.

About Us:

We are a collective of women committed to fostering positive change. Our mission is to create a supportive environment where women can embrace their confidence and embark on a journey of self-love and appreciation. We offer a diverse range of services, from professional photography to retail and cosmetics, all aimed at delivering exceptional customer experiences.

Join Our Team:

If you are interested in becoming part of our dynamic team, please submit your resume. We look forward to connecting with you.