Client Relations Supervisor

2 weeks ago


Wausau, Wisconsin, United States Compass Group Careers Full time
Job Overview

Position Title: Customer Service Manager

Salary Range: $55,000 - $60,000

Additional Benefits: company vehicle, laptop, mobile phone, eligibility for a 10% Field Incentive Plan bonus

Growth. Opportunity. Excellence.


Compass Group Careers specializes in enhancing workplace experiences through innovative food and service solutions. Our offerings include markets, office coffee services, snacks, unattended retail, and culinary experiences, all supported by cutting-edge technology.


Our workforce is the cornerstone of our success. Their commitment, teamwork, and enthusiasm drive our expansion. If you possess a passion for customer service and a dedication to excellence, we provide the opportunity for professional growth and innovation. Together, we can redefine our industry.


Grow with us at Compass Group.

Position Summary

The Customer Service Manager plays a crucial role in managing the daily operations of our vending and warehouse services. This position involves overseeing product procurement, supervising warehouse personnel, ensuring operational efficiency, and collaborating with suppliers to maintain optimal inventory levels. The role is essential for effective warehouse management and the overall success of our vending services.

Key Responsibilities:
  • Manage product ordering for the warehouse to maintain sufficient stock levels.
  • Supervise day warehouse personnel and order builders, ensuring productivity and compliance with company standards.
  • Ensure smooth warehouse operations, including receiving, storage, and distribution of products.
  • Collaborate with suppliers to negotiate contracts, address issues, and maintain effective supply chains.
  • Work with office staff to complete various administrative and operational tasks.
  • Maintain accurate inventory records and conduct regular audits for inventory accuracy.
  • Conduct site visits and foster client retention.
  • Support the maintenance of warehouse vehicles to ensure operational readiness.
  • Participate in implementing safety protocols, contributing to a secure working environment.
  • Assist in recruitment efforts and initiatives aimed at employee retention.
  • Ensure high accuracy in all tasks to maintain efficient operations.
  • Oversee cleanliness and organization within the warehouse.
  • Assist in planning and executing employee events to promote a positive workplace culture.
  • Support branches during grand openings.
  • Ensure compliance with local and national account standards; review corporate compliance reports.
  • Develop and implement action plans to enhance operational efficiency.
  • Collaborate with local management to create incremental sales plans and track performance.
  • Enhance customer retention and client experience at the point of sale.
  • Identify retail pricing opportunities and promote repeat sales.
  • Ensure adherence to merchandising standards.
  • Evaluate performance by location through audit reports.
  • Perform Route Driver duties as needed, including product delivery and equipment maintenance.
  • Complete additional tasks as required to support warehouse operations.
Qualifications:
  • Bachelor's degree preferred; a two-year college degree or equivalent experience is acceptable.
  • Minimum of 3 years driving experience required.
  • Serve Safe certification is a plus or willingness to obtain.
  • Valid Non-CDL Class C driver's license and a clean driving record.
  • Preferred 1-2 years of experience in a customer service role or at least 1 year of related experience.
  • Experience in route management, retail, and merchandising is preferred.
  • Ability to operate or willingness to learn to use material handling equipment.
  • Experience in food and beverage services.
  • Strong attention to detail.
  • Excellent communication skills are essential.
  • Willingness to travel to client locations.
  • Passion for delivering exceptional service to clients and customers.
  • Ability to lift 50 lbs. consistently.

Compass Group is an equal opportunity employer.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation.

Compass Group maintains a drug-free workplace.

Associates at Compass Group enjoy a variety of excellent benefits:

  • Medical, Dental, and Vision Insurance
  • Life Insurance and Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)


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