Client Relations Supervisor

2 weeks ago


Wausau, Wisconsin, United States Compass Group Careers Full time
Job Overview

Position Title: Customer Service Manager

Salary Range: $50,000 - $60,000

Additional Benefits: company vehicle, laptop, mobile phone, eligibility for a 10% Field Incentive Plan bonus

Commitment to Excellence.


Compass Group is dedicated to enhancing workplace experiences through innovative food and service solutions. Our offerings include markets, office coffee, snacks, unattended retail, and culinary services.


Our workforce is the cornerstone of our success. Their dedication, teamwork, and enthusiasm drive our progress. We seek individuals who embody passion for customer service and a commitment to excellence. Together, we will continue to elevate our industry standards.


Grow with Compass Group.

Position Summary

The Customer Service Manager plays a crucial role in managing the daily operations of our vending and warehouse activities. This position involves overseeing product procurement, supervising warehouse personnel, ensuring operational efficiency, and collaborating with suppliers to maintain optimal inventory levels. The manager's leadership is essential for effective warehouse management and the overall success of our vending services.

Key Responsibilities:
  • Manage product ordering for the warehouse to maintain sufficient stock levels.
  • Supervise day staff and order builders, ensuring productivity and compliance with company standards.
  • Ensure smooth operations in receiving, storage, and distribution of products.
  • Collaborate with suppliers to negotiate contracts, resolve issues, and sustain effective supply chains.
  • Work with office staff to complete various administrative and operational tasks.
  • Maintain accurate inventory records and conduct regular audits for accuracy.
  • Conduct site visits and focus on client retention.
  • Assist branches with new openings.
  • Ensure compliance with local and national account standards; review corporate compliance reports.
  • Develop and implement action plans to enhance operational efficiency.
  • Create an incremental sales plan with local management; monitor performance and profitability.
  • Enhance customer retention and client experience at the point of sale.
  • Identify retail pricing opportunities and promote repeat sales; introduce new products to boost revenue.
  • Ensure adherence to merchandising standards.
  • Evaluate performance by location through audit reports.
  • Perform Route Driver duties as needed, including driving a company vehicle along an established route to deliver products and maintain vending equipment.
Preferred Qualifications:
  • Bachelor's degree preferred; a two-year college degree or equivalent experience is acceptable.
  • Minimum of 3 years driving experience required.
  • Valid Non-CDL Class C driver's license and a clean driving record.
  • 1-2 years' experience in customer service preferred, or at least 1 year of related experience.
  • Experience in route management, retail, and merchandising is preferred.
  • Ability to operate or willingness to learn material handling equipment.
  • Experience in food and beverage services.
  • Strong communication skills are essential.
  • Willingness to travel to client locations.
  • Passion for delivering exceptional service to clients and customers.
  • Ability to lift 50 lbs. consistently.

Compass Group is an equal opportunity employer.

We are committed to fair treatment of all applicants and associates based on their abilities and experience, without regard to any protected classification.


Applications are accepted on an ongoing basis.


Compass Group maintains a drug-free workplace.


Associates at Compass Group enjoy a variety of excellent benefits:

  • Medical
  • Dental
  • Vision
  • Life Insurance/AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Req ID:

Compass Group



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