Client Relations Supervisor
2 weeks ago
Position Title: Customer Service Manager
Salary Range: $55,000 - $60,000
Additional Benefits: company vehicle, laptop, mobile phone, eligibility for a 10% Field Incentive Plan bonus.
Empowerment. Advancement. Quality.
Compass Group Careers is dedicated to enhancing break times for employees everywhere. We integrate food, service, and technology to foster improved workplace environments and employee connections. Our offerings encompass markets, office coffee solutions, snacks, unattended retail, and culinary services.
Our workforce is central to our mission. Their commitment, teamwork, and enthusiasm drive our success. If you possess the drive for exceptional customer service and dedication, we provide the pathway and innovation to help you thrive. Together, we will continue to elevate our industry.
Grow with us. We are Compass Group.
The Customer Service Manager plays a crucial role in managing the daily operations of vending and warehouse activities. This position involves overseeing product procurement, supervising warehouse personnel, ensuring operational efficiency, and collaborating with suppliers to maintain stock levels. The manager's efforts are essential for the effective management of warehouse functions and the overall success of our vending services.
Key Responsibilities:- Manage and oversee product ordering for the warehouse to maintain optimal stock levels.
- Supervise warehouse staff and order builders during daytime operations, ensuring productivity and compliance with company standards.
- Ensure seamless warehouse operations, including receiving, storage, and distribution of products.
- Engage with suppliers to negotiate agreements, address issues, and uphold effective supply chains.
- Collaborate with administrative staff to complete various operational tasks.
- Maintain precise inventory records and conduct regular audits for accuracy.
- Conduct site visits and focus on client retention strategies.
- Support the maintenance of warehouse vehicles to ensure they are operational.
- Participate in safety protocol implementation, contributing to a secure work environment.
- Assist in recruitment initiatives and employee retention strategies.
- Ensure high accuracy in all tasks to facilitate smooth operations.
- Oversee cleanliness and organization within the warehouse.
- Contribute to the planning and execution of employee engagement events.
- Assist branches during new openings.
- Ensure compliance with local and national standards; review corporate compliance reports.
- Develop and implement action plans to enhance operational efficiency.
- Collaborate with local management to create an incremental sales plan and track performance.
- Enhance customer retention and client experience at the point of sale.
- Encourage repeat sales through effective pricing strategies and product introductions.
- Ensure adherence to merchandising standards.
- Evaluate performance by location through audit reports.
- Perform Route Driver duties as needed, including product delivery and service maintenance.
- Complete additional tasks as necessary to support warehouse operations.
- A Bachelor's degree is preferred; a two-year college degree or equivalent experience is acceptable.
- Minimum of 3 years of driving experience required.
- Serve Safe certification is advantageous or willingness to obtain.
- Valid Non-CDL Class C driver's license and a clean driving record.
- Preferred 1-2 years of experience in customer service or at least 1 year in a related role.
- Experience in route management, retail, and merchandising is preferred.
- Ability to operate or willingness to learn to use material handling equipment.
- Experience in food and beverage services.
- Strong attention to detail.
- Excellent communication skills are essential.
- Must be able to travel to client locations.
- Passion for delivering exceptional service to clients and customers.
- Ability to lift 50 lbs. consistently.
Compass Group is an equal opportunity employer.
We are committed to fair treatment of all applicants and associates based on their abilities and experiences.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation.
Compass Group maintains a drug-free workplace.
Associates at Compass Group enjoy a variety of excellent benefits.
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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