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Client Retention Specialist

2 months ago

Wausau, Wisconsin, United States David J Cooper Agency Inc. Full time
About the Role

At David J Cooper Agency Inc., we're seeking a highly skilled Customer Loyalty Specialist to join our team. As a key member of our agency, you'll play a vital role in building and maintaining strong relationships with our clients.

Key Responsibilities
  • Develop and implement customer loyalty initiatives to drive retention and satisfaction
  • Collaborate with our agency owner to establish and maintain a customer-centric approach
  • Monitor and analyze customer feedback to identify areas for improvement
  • Design and implement processes for onboarding new clients and ensuring a seamless experience
  • Work closely with our agency owner to achieve customer loyalty and satisfaction goals
  • Stay up-to-date with industry trends and best practices to ensure our agency remains competitive
Requirements
  • Proven experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Strong problem-solving and coaching skills
  • Proficiency in Microsoft Office Suites and other relevant software applications
What We Offer

As a valued member of our team, you'll enjoy a competitive hourly salary, bonuses, paid training, and a range of benefits, including 401(k) matching, dental insurance, flexible scheduling, and more.