Support Services Supervisor

2 weeks ago


Wausau, Wisconsin, United States Opportunity Inc. of Northcentral Wisconsin, INC Full time

Location:
Opportunity Inc. in Wisconsin Rapids

Position Overview:

The Support Services Supervisor plays a crucial role in guiding team members, ensuring consistent attendance, and fostering a positive work environment.

This position involves assisting adults with developmental, physical, and cognitive disabilities by providing personal care, training in self-care, implementing behavior management strategies, and offering support during social and recreational activities, whether in the clients' residences, community programs, or broader community settings.

Key responsibilities include ensuring the well-being of residents, which encompasses treating them with dignity, safeguarding their rights, and maintaining a secure living environment.


Core Responsibilities:
1. Provide assistance with daily living activities such as bathing, dressing, and personal hygiene.

2. Support meal planning and preparation, adhering to specific dietary requirements.

3. Aid residents in mobility, including transfers to and from beds, vehicles, and restrooms.

4. Accompany residents on outings, assisting with personal purchases and managing their funds.


5. Implement therapeutic activities and plans, including physical exercises, arts and crafts, and educational sessions.

6. Employ verbal and non-violent crisis intervention techniques to manage challenging behaviors and ensure safety.

7. Administer medications as prescribed by healthcare professionals, ensuring compliance with medical directives.

8. Monitor and document residents' behaviors and health needs, reporting any concerns to medical staff.

9. Facilitate transportation for residents to medical appointments and community activities.

10. Maintain accurate records of services provided and the overall condition of residents.

11. Collaborate with the Supported Living Manager to develop and implement behavior plans and track outcomes.


12. Foster positive relationships with residents' families and guardians, as well as with colleagues and external service providers.

13. Work closely with medical personnel to assess residents' needs and ensure proper documentation is maintained.


14. Uphold residents' rights by ensuring quality care, monitoring health and safety, and adhering to established care plans.

15. Ensure compliance with safety regulations and maintain necessary documentation related to emergency procedures and inspections.

16. Oversee medication management, ensuring accurate inventory and administration without errors.


17. Ensure residents have appropriate seasonal clothing and maintain an inventory of personal items.

18. Manage residents' finances, ensuring accurate tracking of expenditures and preparation for audits.

19. Develop and maintain cleaning schedules to ensure a tidy living environment for residents.


20. Represent Opportunity Inc. professionally and support leadership in achieving organizational goals.


Qualifications:
Must successfully complete an essential function evaluation.


Physical requirements include the ability to lift and move up to 75 pounds frequently and up to 100 pounds occasionally.

Candidates should demonstrate compassion and a desire to positively impact the lives of residents.

Certificates and Licenses:
PCW certification is required.

Completion of Transportation Department Drivers Training.


A valid driver's license with a clean driving record may be necessary based on agency needs.

Opportunity Inc. will provide all required training.

Previous certifications such as PCW or CNA are transferable.

Acknowledgment:
This job description outlines the general nature and level of work expected from the employee in this role. It does not encompass all essential functions and responsibilities that may be assigned. Employees may be required to perform additional duties as directed by management. All requirements are subject to change, and modifications may be made to accommodate employees with disabilities.

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