Service Center Manager

7 days ago

Syracuse, New York, United States Integrated Power Services Full time
Job Summary

We are seeking an experienced Operations Manager to join our team at Integrated Power Services. As a key member of our leadership team, you will be responsible for driving continuous improvement and customer satisfaction by managing the deployment of our operational framework.

Key Responsibilities
  • Provide strategic leadership and guidance to build a high-performing team in safety, engineering, quality, customer service, and operations.
  • Develop and implement plans to achieve financial targets and improve operational efficiency.
  • Ensure compliance with customer requirements, industry standards, and company policies.
  • Direct hourly workers to work safely and actively participate in all site-specific safety audits, incident reports, training, and inspection activities.
  • Enforce accountability at all levels with consistent record-keeping and training.
  • Maintain overall training plan and required certifications for hourly employees.
  • Plan, direct, and coordinate hourly labor requirements on the shop floor to support the incoming tear downs, inspections, and production repair jobs.
  • Responsible for staffing of hourly workforce, and management of personnel in such areas as time logging, job performance to work plans, and overtime tracking/authorization.
  • Lead the effort to improve key customer-facing metrics and key company metrics.
Requirements
  • Technical background with electrical and/or mechanical products.
  • Bachelor's degree in Engineering or Operations with Industrial supervisory experience in a related field.
  • 10 or more years of work experience, including fast-paced supervisory experience in a service and manufacturing environment.
  • Comprehensive knowledge of motor and pump repair services, including machining, electrical testing, and assembling processes.
  • Experience using an operations system production and materials control systems.
  • Strong understanding of continuous improvement, lean manufacturing concepts, and production schedules.
  • Proficient in the use of computers and office equipment, MS Office, and company business systems.
  • Excellent verbal and written communication/language skills required to include the ability to provide written and verbal instructions, compile, and present business reports/correspondence, and present information clearly.
  • Interpersonal and supervisory skills, such as emotional competency, coaching, providing feedback, and evaluating performance of subordinates, and the ability to coach and motivate employees.
  • Excellent analytical and reasoning ability for solving problems and good judgment for decision-making.
  • Capable of planning and organizing work and processes; ability to self-direct multiple projects and meet deadlines.
Benefits
  • Paid Time Off (PTO)
  • 401k Employer Match
  • On-the-job training
  • Tuition Reimbursement Program
  • Medical, Dental, and Vision plans
  • Safety shoe & glasses reimbursement
  • And more

Integrated Power Services is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

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