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Residential Services Manager

2 months ago

Syracuse, New York, United States Community Options Full time

Job Summary

Community Options, Inc. is a national non-profit agency providing services to individuals with intellectual and developmental disabilities in 12 states. We are seeking an experienced Director of Residential Services in a leadership role to maintain a high-quality program to support individuals with intellectual and developmental disabilities.

Key Responsibilities

  • Lead and train the team to support programmatic initiatives, goals, daily routines, and the unique needs of individuals with intellectual and developmental disabilities.
  • Manage team performance through effective communication, training, performance management, staff meetings, and employee recognition.
  • Manage staff schedules and ensure shifts are adequately staffed.
  • Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.
  • Assist with the development of current and future programs including residential supports, personalized supports, supported employment, and person-centered planning.
  • Monitor and maintain the residential budget.
  • Prepare required statistical, financial, and service reports as needed.
  • Develop and update Individual Support Plans (ISP)/Person-Centered Plans (PCP)/ Life Plan with an interdisciplinary team to include any concerns, observations, and behavioral developments.
  • Ensure individuals are supported per their ISP/PCP/Life Plan including medication management, meal planning, and behavior management.
  • Ensure program documentation and billable records are completed accurately and timely.
  • Monitor the finances of individuals ensuring purchases are approved and accounted for with documentation.
  • Monitor the health and medical needs of individuals and immediately report any concerns.
  • Manage relationships with the families and guardians of the individuals in our care.
  • Ensure work locations and vehicles are well maintained.
  • May conduct programmatic investigations.

Requirements

  • High School Diploma or GED with three years of relevant experience.
  • Bachelor's degree preferred.
  • Valid driver's license with a satisfactory driving record.
  • Complete all state and agency required training per state guidelines.
  • Team oriented with demonstrated leadership experience.
  • Experience with problem solving against multiple priorities.
  • Ability to establish a comfortable and supportive relationship with individuals receiving supports.
  • Ability to exercise good judgment and remain calm in crisis situations.
  • Excellent verbal and written communication skills.
  • Excellent time management skills.

Working Conditions

  • May be required to be on-call in cooperation with other management staff.
  • Frequent lifting, stretching, and other physical exertion may be required.
  • May be required to transport individuals utilizing your own vehicle or company provided vehicles.
  • May be required to lift or move 25+ pounds.
  • May assist with wheelchair transfer of non-ambulatory individuals.
  • May be exposed to various medical conditions and communicable diseases.

Benefits

  • Competitive Insurance Benefits (Medical, Dental, Vision).
  • Paid Holidays—Including a Birthday Holiday.
  • Generous PTO.
  • Employee Incentive & Discount Programs.
  • 403b Retirement Plan.
  • Incredible career growth opportunities.