Ambulatory Call Center Team Leader

6 days ago


Syracuse, New York, United States Upstate University Hospital Full time
Job Summary:

The Ambulatory Call Center Team Leader will be responsible for providing day-to-day leadership and support to the Ambulatory Call Center at Upstate University Hospital.

The Team Leader will oversee and participate in all related call center duties, including providing guidance and support to staff as needed.

Key Responsibilities:

  • Develop and implement staff schedules to ensure optimal call center performance.
  • Participate in recruitment, orientation, and performance management processes to ensure a high-performing team.
  • Monitor and instruct staff to ensure smooth call flow and high customer service standards.
  • Facilitate open lines of communication with staff, supervisors, nursing, patients, and families.
  • Create and implement customer service initiatives to improve availability and access to the departments we serve.

Requirements:

  • Associates Degree and three (3) years of relevant administrative experience, preferably in a hospital or medical call center setting, or equivalent combination of education and experience.
  • Excellent written and oral communication, organizational, and computer skills.
  • Previous supervisory experience required.

Preferred Qualifications:

  • Knowledge of medical terminology and customer service training.

Work Schedule:

Monday-Friday, between the hours of 7:30am-5:00pm



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