Hospitality Guest Service Agent
2 weeks ago
Overview
Join the esteemed Atlantis Casino Resort Spa as a Hotel Guest Service Agent. This role is pivotal in managing all aspects of guest check-in and check-out processes. The Guest Service Agent is dedicated to providing exceptional service by efficiently addressing and communicating guests' requests to various departments, including Housekeeping, Engineering, Security, Concierge, and more, all while maintaining a friendly demeanor.
Shift Details
Key Responsibilities
- Uphold Atlantis' service standards to achieve a four-star experience.
- Enhance hotel revenue through various commissionable avenues.
- Thrive in a dynamic, high-traffic environment.
- Adhere to all company policies and procedures.
- Maintain a courteous and professional attitude at all times.
- Manage reservations in the system, confirming special requests, programming room keys, completing registration forms, calculating charges, and processing payments.
- Handle guest correspondence, document feedback, and replenish supplies as needed.
- Perform additional duties as assigned.
While executing the responsibilities of this position, employees may be required to stand, walk, use hands for various tasks, reach, climb stairs, and occasionally lift or move items weighing up to 25 pounds. Vision requirements include close, distance, color, peripheral vision, depth perception, and the ability to focus.
Qualifications
- Proficient in handling significant amounts of currency with accuracy.
- Excellent communication skills with a positive and upbeat approach.
- Strong interpersonal skills with a focus on guest satisfaction to effectively engage with all business contacts.
Appearance Standards
All team members must comply with appearance guidelines, which include no visible tattoos or piercings and natural hair colors.
Atlantis Casino Resort Spa promotes a collaborative work environment that values team member recognition and appreciation. We offer a variety of benefits, including:
- Comprehensive medical, dental, and vision coverage.
- 401K retirement savings plan with discretionary matching.
- Tuition reimbursement program.
- Scholarship opportunities.
- Paid vacation and holiday pay.
- Discounts on recreation and fitness activities.
- Weekly resort prizes.
- Career development and training workshops.
- Complimentary daily meals.
- Opportunities for internal advancement.
Job Locations: US-NV-RENO
Employment Type: Full-Time
Subdivision: Hospitality, Hotel
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