Cyber Operations Center Supervisor

2 weeks ago

Sierra Vista, Arizona, United States SOSi Full time
Position Overview

SOS International LLC (SOSi) is seeking an IT Operations Manager. The successful candidate will have extensive expertise in managing information technology (IT) operations, ensuring effective communication through both written and verbal reports, and demonstrating proficiency in the Information Technology Infrastructure Library (ITIL) incident management framework.

Key Responsibilities
  • Oversee 24/7 technical operations of a sophisticated Cyber Operations Center.
  • Maintain situational awareness of outages impacting managed systems, tracking customer effects and event resolutions.
  • Make informed decisions regarding cyber operations, service delivery, and incident management; facilitate resolution of critical incidents.
  • Ensure comprehensive understanding of IT incidents for appropriate prioritization and resource allocation towards resolution.
  • Monitor and manage Authorized Service Interruptions (ASI) for the network.
  • Provide accurate reporting to senior management and relevant authorities.
  • Ensure timely incident response and adherence to organizational processes and service level agreements (SLAs).
  • Utilize various tools to monitor cyber assets and ensure network availability.
  • Identify network issues and anomalies; activate personnel procedures for emergency responses to alerts.
  • Review technical reports for accuracy before dissemination.
  • Serve as the subject matter expert on policies and procedures in the cyber domain; stay informed of environmental changes.
  • Act as the senior team member outside of core hours, making decisions on behalf of leadership when necessary.
Minimum Qualifications
  • Possession of an active SECRET clearance or ability to obtain Interim SECRET eligibility.
  • High School diploma with 6 years of experience, or Associate's degree with 4 years, or Bachelor's degree with 2 years of experience.
  • At least 2 years of experience in military operations (e.g., NETOPS/G3/S3/S6).
  • Strong verbal and written communication skills.
  • Excellent interpersonal and telephone skills.
  • Ability to prioritize tasks and manage multiple responsibilities.
  • Proficiency in Microsoft Office applications.
  • Willingness to work a flexible schedule, including rotating shifts.
  • Positive, focused, and collaborative team player.
  • Highly organized and adaptable to change.
  • Understanding of Army missions and the role of IT in supporting those missions.
  • Ability to interact professionally with all levels of Army personnel.
  • Basic overall IT knowledge.
Preferred Qualifications
  • ITIL Foundations V3 certification.
  • Experience in IT operations at the Brigade level or higher.
  • Current Top Secret Security clearance.
  • Attention to detail and ability to remain composed under pressure.
Work Environment
  • Standard office environment conditions.
  • Fast-paced, deadline-driven atmosphere.
  • May require non-traditional working hours, including nights or weekends.

SOSi is an equal opportunity employer and takes affirmative action to advance diversity and inclusion in the workplace.

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