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Cyber Operations Watch Officer

2 months ago

Sierra Vista, Arizona, United States DirectViz Solutions Full time
About the Role

We are seeking a highly skilled Senior Operations Watch Officer to join our team at DirectViz Solutions. As a key member of our Cyber Operations Center, you will be responsible for the 24/7 technical oversight of a complex Cyber Operations Center supporting the Army's CONUS Theater.

Key Responsibilities
  • Monitor and track customer impact and resolution of events affecting RCC-C managed assets.
  • Make sound decisions with regard to cyber operations, service delivery, and incident response.
  • Ensure situational understanding is obtained to prioritize IT incidents, assign resources, and understand operational impact.
  • Monitor, approve, and manage Authorized Service Interruptions (ASI) for the CONUS Network.
  • Ensure accurate reporting to RCC-C senior leaders and higher headquarters.
  • Ensure prompt incident response and conformance to organizational processes and service level targets (SLT).
  • Monitor a variety of cyber assets using multiple tool sets to ensure the Army's CONUS network is available.
  • Identify issues and anomalies within the network and exercise personnel call-out procedures to react to alerts and other network events requiring emergency response.
  • Review Commander's Critical Information Reports (CCIR) for technical accuracy prior to distribution to the CONUS Theater.
  • Be the subject matter expert with regard to policy and procedure in the RCC-C cyber environment.
  • Act as the senior contract team member after core duty hours and make decisions on behalf of senior leadership in their absence.
Qualifications
  • Current Secret Clearance.
  • HS +6 years' experience or AA/AS +4 years' experience or BA/BS +2 years' experience.
  • 2+ years' experience in military operations (IE: NETOPS/G3/S3/S6).
  • Strong verbal and written communication skills.
  • Excellent people and phone skills.
  • Ability to prioritize and multi-task.
  • Experience with Microsoft Office products.
  • Must be willing to work flexible schedule (rotating shift work).
  • Positive, focused, and engaging team player.
  • Must be highly organized and adaptive to change.
  • Understanding of the Army missions and how IT contributes to the delivery of products or services supporting those missions.
  • Ability to interact professionally with all levels of Army customers/organizations (verbal and written).
  • Must possess basic overall IT knowledge.
  • Preferred: Information Technology Infrastructure Library (ITIL) Foundations V4, IT operations experience at the Brigade level or higher, Attention to detail and the ability to remain calm under pressure.
Physical and Mental Qualifications
  • Be able to maintain awareness during scheduled working hours.
  • Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard).
  • Able to lift up to 15 pounds.
  • Excellent verbal and written communication; good command of the English language.
  • Execute tasks independently and work as a team.
  • Learns and memories routine tasks.
  • Strong organizational, grammar, business correspondence, and self-management skills.
  • Candidates must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodation will be provided for employees with disabilities.
  • DVS retains the right to change or assign other duties to this position.