Senior Operations Watch Officer

6 days ago

Sierra Vista, Arizona, United States DirectViz Solutions Full time
About the Role

We are seeking a highly skilled Senior Operations Watch Officer to join our team at DirectViz Solutions. As a key member of our Cyber Operations Center, you will be responsible for the 24/7 technical oversight of a complex Cyber Operations Center supporting the Army's CONUS Theater.

Key Responsibilities
  • Monitor and track all outages affecting RCC-C managed assets, ensuring timely resolution of events.
  • Make sound decisions regarding cyber operations, service delivery, and incident response, facilitating resolution on critical events.
  • Ensure situational understanding to prioritize IT incidents, assign resources appropriately, and understand operational impact.
  • Manage Authorized Service Interruptions (ASI) for the CONUS Network, ensuring accurate reporting to RCC-C senior leaders and higher headquarters.
  • Promptly respond to incidents and adhere to organizational processes and service level targets (SLT).
  • Monitor cyber assets using multiple tool sets to ensure the Army's CONUS network is available.
  • Identify issues and anomalies within the network, exercising personnel call-out procedures to react to alerts and other network events requiring emergency response.
  • Review Commander's Critical Information Reports (CCIR) for technical accuracy prior to distribution to the CONUS Theater.
  • Act as the subject matter expert regarding policy and procedure in the RCC-C cyber environment, remaining aware of changes within the environment.
  • Assume senior contract team member responsibilities after core duty hours, making decisions on behalf of senior leadership in their absence.
Qualifications
  • Current Secret Clearance.
  • High School diploma or equivalent with 6 years of experience, or Associate's degree with 4 years of experience, or Bachelor's degree with 2 years of experience.
  • 2+ years of experience in military operations, including NETOPS, G3, S3, or S6.
  • Strong verbal and written communication skills.
  • Excellent people and phone skills.
  • Ability to prioritize and multi-task.
  • Experience with Microsoft Office products.
  • Willingness to work flexible schedules, including rotating shifts.
  • Positive, focused, and engaging team player.
  • Highly organized and adaptable to change.
  • Understanding of Army missions and how IT contributes to delivering products or services supporting those missions.
  • Ability to interact professionally with all levels of Army customers/organizations.
  • Basic overall IT knowledge.
  • Preferred qualifications include Information Technology Infrastructure Library (ITIL) Foundations V4 and IT operations experience at the Brigade level or higher.
Physical and Mental Qualifications
  • Maintain awareness during scheduled working hours.
  • Prolonged periods of sitting or standing at a desk and working on a computer.
  • Able to lift up to 15 pounds.
  • Excellent verbal and written communication skills, with a good command of the English language.
  • Execute tasks independently and work as a team.
  • Learns and remembers routine tasks.
  • Strong organizational, grammar, business correspondence, and self-management skills.

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