MES Application Support Specialist

1 week ago

Kokomo, Indiana, United States Samsung SDS America Full time
Job OverviewCompany Overview:

Samsung SDS America is a leader in the electric vehicle (EV) sector, specializing in the cutting-edge development and production of advanced EV battery technologies. Our commitment to innovation and excellence positions us at the forefront of the industry, driving the future of sustainable mobility.

Position Summary:

We are in search of a skilled and committed Application Support Engineer specializing in Manufacturing Execution Systems (MES). This role is essential for enhancing our manufacturing processes by ensuring the optimal performance of our MES utilized in EV battery production. The engineer will be responsible for providing Tier 1 support, maintaining system efficiency, and swiftly addressing any operational challenges to uphold production standards.

Key Responsibilities:

Support and Maintenance of MES:

  • Deliver Tier 1 support for MES, promptly resolving system issues on-site.
  • Continuously monitor MES performance to guarantee system reliability and availability.
  • Conduct regular system maintenance and updates to enhance MES functionality.
  • Assist with equipment and logistics system testing.
  • Manage system operation scenarios, including preventive measures and disaster simulations.

System Enhancement:

  • Identify opportunities for system improvements and implement necessary enhancements.
  • Collaborate with various teams to ensure seamless integration of MES with other manufacturing systems.
  • Evaluate potential impacts of new implementations and process changes as the on-site expert.
  • Support testing of new implementations in partnership with the headquarters team.
  • Develop and maintain comprehensive MES documentation, including operating procedures and troubleshooting guides.

Issue Management:

  • Diagnose and resolve MES-related issues, collaborating with IT and manufacturing teams.
  • Escalate complex issues to Tier 2 support as needed.
  • Document all issues and resolutions in a timely manner.

Training and Development:

  • Educate manufacturing personnel on MES functionalities and best practices.
  • Provide ongoing support to ensure effective utilization of the system.
Qualifications:
  • High School Diploma or equivalent required.
  • 8+ years of experience in MES support or a related field, ideally within a manufacturing context.
  • Familiarity with EV battery manufacturing is advantageous.
  • Strong understanding of MES platforms (e.g., Siemens, Rockwell, Plex, ION).
  • Proficient in SQL, databases, and scripting languages.
  • Experience with Oracle database management.
  • Knowledge of MES system administration and data analysis.
  • Understanding of manufacturing processes and quality control systems.
  • Excellent problem-solving abilities and attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to work independently and collaboratively.
  • Capacity to manage multiple tasks and prioritize effectively.
  • Must be authorized to work for any employer in the U.S.
  • A Bachelor's degree in Engineering, Information Technology, or a related field is preferred but not mandatory.
Working Conditions:

This position may require occasional on-call support and flexible hours to address critical system issues. The role involves working in a manufacturing environment, necessitating adherence to safety protocols.

Benefits:

Samsung SDS America offers a comprehensive benefits package, including:

  • Medical, dental, vision, and prescription insurance fully covered for employees and their families.
  • Wellness programs.
  • Parental leave.
  • 401K matching and savings plans.
  • Flexible spending accounts.
  • Life insurance.
  • Paid holidays and time off.
  • Additional benefits.

Samsung SDS America, Inc. is an equal opportunity employer, ensuring all qualified applicants receive consideration for employment without discrimination.

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