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Mortgage Banking Support Specialist
2 months ago
The Federal Savings Bank is on the lookout for a skilled Mortgage Banking Support Specialist to assist a high-performing Mortgage Banker in managing a substantial volume of mortgage transactions. This role involves overseeing loan applications, structuring loans, and delivering exceptional customer service to clients.
Ideal Candidate Profile:
The successful candidate will have a background as a Loan Officer Assistant, Mortgage Banker Assistant, or Mortgage Loan Processor, with a minimum of 2 years of relevant experience in the mortgage industry. This position is perfect for individuals who thrive in a dynamic, fast-paced environment and are eager to handle a high volume of loans.
What We Provide:
- Generous paid time off
- A workplace culture that promotes work-life balance
- Comprehensive health, dental, and vision insurance, along with company-paid life insurance
- 401k matching program
- Employee Assistance Program (EAP)
- Competitive base salary with monthly performance bonuses
- Opportunities for virtual training to enhance industry knowledge
- National recognition programs for employee achievements
- A blend of large bank resources with a personalized small-bank experience
Key Responsibilities:
- Act as the primary liaison for the Mortgage Banker, coordinating communication between clients, internal support teams, real estate agents, and title companies.
- Manage the Mortgage Banker’s pipeline, collaborating with Processing, Underwriting, and Closing teams to ensure timely loan closures.
- Prepare and facilitate the signing of mortgage applications and necessary disclosures.
- Utilize the Encompass loan origination system to structure loans effectively.
- Review loan guidelines and assess borrower qualifications thoroughly.
- Deliver outstanding customer service to clients and referral sources, consistently exceeding expectations.
- Engage in marketing initiatives to optimize the Mortgage Banker’s CRM and leverage past client relationships.
- Participate in all National Sales Meetings and support Mortgage Banker(s) at various functions, including open houses and seminars.
- Assist in organizing events such as realtor luncheons and borrower meet-and-greets.
Qualifications:
- Commitment to working in-office five days a week; this is not a remote position.
- A minimum of a 2-year college degree or equivalent experience in the mortgage sector.
- At least 2 years of experience in Mortgage Processing or as a Loan Officer Assistant.
- Proven experience in reviewing income, assets, and credit histories.
- Familiarity with Encompass Loan Origination Software is highly preferred.
- Experience with DU/LP is strongly preferred.
- Excellent verbal and written communication skills are essential.
- Dependable, self-motivated, and able to work with minimal supervision.
- A customer-service-oriented mindset with a friendly and engaging personality.
- Ability to adapt to a fast-paced environment and shifting priorities.
- Must possess a favorable background and credit standing.
The Federal Savings Bank is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
