Front Desk Representative

2 days ago


Auburn Hills, Michigan, United States Hyatt Place Detroit Auburn Hills Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hyatt Place Detroit/Auburn Hills. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.

Key Responsibilities
  • Register guests and process check-ins and check-outs in a friendly and efficient manner.
  • Provide accurate and timely information to guests regarding hotel services, facilities, and hours of operation.
  • Handle guest inquiries and resolve issues in a professional and courteous manner.
  • Operate the front desk computer system and maintain accurate records.
  • Ensure the front desk area is clean and organized, and that all necessary supplies are available.
  • Participate in the creation of an enjoyable work environment and contribute to the overall success of the hotel.
Requirements
  • High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience in a hotel or related field is preferred.
  • Positive and upbeat personality with a desire to deliver outstanding customer service.
  • Ability to multitask, be detail-oriented, and problem-solve in a fast-paced environment.
  • Effective communication and interpersonal skills.
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
Benefits
  • Competitive hourly rate.
  • Medical, dental, and vision coverage.
  • Short-term and long-term disability income.
  • Term life and AD&D insurance.
  • Paid time off.
  • Employee assistance program.
  • 401(k) retirement plan.


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