Front Desk Representative
2 days ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hyatt Place Detroit/Auburn Hills. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.
Key Responsibilities- Register guests and process check-ins and check-outs in a friendly and efficient manner.
- Provide accurate and timely information to guests regarding hotel services, facilities, and hours of operation.
- Handle guest inquiries and resolve issues in a professional and courteous manner.
- Operate the front desk computer system and maintain accurate records.
- Ensure the front desk area is clean and organized, and that all necessary supplies are available.
- Participate in the creation of an enjoyable work environment and contribute to the overall success of the hotel.
- High school diploma or equivalent required; college coursework in a related field is helpful.
- Experience in a hotel or related field is preferred.
- Positive and upbeat personality with a desire to deliver outstanding customer service.
- Ability to multitask, be detail-oriented, and problem-solve in a fast-paced environment.
- Effective communication and interpersonal skills.
- Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
- Competitive hourly rate.
- Medical, dental, and vision coverage.
- Short-term and long-term disability income.
- Term life and AD&D insurance.
- Paid time off.
- Employee assistance program.
- 401(k) retirement plan.
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