Front Desk Representative

4 hours ago


Auburn Hills, Michigan, United States Holiday Inn Express, Auburn Hills, MI Full time
Job Title: Front Desk Agent

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Holiday Inn Express, Auburn Hills, MI. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room assignments, and ensuring a smooth check-in and check-out process.

Key Responsibilities:

  • Greet and register guests, assigning rooms and providing excellent customer service.
  • Issue room keys and provide instructions to guests, ensuring a seamless experience.
  • Answer inquiries about hotel services, registration, and local information.
  • Manage room availability and guest accounts, ensuring accuracy and efficiency.
  • Process payments, handle cash and credit transactions, and maintain a secure environment.
  • Communicate effectively with guests, colleagues, and management, using excellent verbal and written skills.
  • Work collaboratively with the team to achieve exceptional guest satisfaction and hotel performance.

Requirements:

  • High School Diploma or equivalent required.
  • Minimum 3 months of experience in hospitality, general office, accounts receivable, or customer service.
  • Excellent communication, problem-solving, and time management skills.
  • Ability to work in a fast-paced environment, multitasking and adapting to changing situations.

What We Offer:

As a Front Desk Agent at Holiday Inn Express, Auburn Hills, MI, you will enjoy a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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