Front Desk Representative
4 hours ago
Job Summary:
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Holiday Inn Express, Auburn Hills, MI. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room assignments, and ensuring a smooth check-in and check-out process.
Key Responsibilities:
- Greet and register guests, assigning rooms and providing excellent customer service.
- Issue room keys and provide instructions to guests, ensuring a seamless experience.
- Answer inquiries about hotel services, registration, and local information.
- Manage room availability and guest accounts, ensuring accuracy and efficiency.
- Process payments, handle cash and credit transactions, and maintain a secure environment.
- Communicate effectively with guests, colleagues, and management, using excellent verbal and written skills.
- Work collaboratively with the team to achieve exceptional guest satisfaction and hotel performance.
Requirements:
- High School Diploma or equivalent required.
- Minimum 3 months of experience in hospitality, general office, accounts receivable, or customer service.
- Excellent communication, problem-solving, and time management skills.
- Ability to work in a fast-paced environment, multitasking and adapting to changing situations.
What We Offer:
As a Front Desk Agent at Holiday Inn Express, Auburn Hills, MI, you will enjoy a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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