Front Desk Representative

1 day ago

Auburn Hills, Michigan, United States Holiday Inn Express, Auburn Hills, MI Full time
Job Title: Front Desk Agent

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Holiday Inn Express, Auburn Hills, MI. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room assignments, and ensuring a smooth check-in and check-out process.

Key Responsibilities:

  • Greet and register guests, assigning rooms and providing information about hotel services and amenities.
  • Issue room keys and escort guests to their rooms, ensuring a warm and welcoming experience.
  • Answer guest inquiries and provide assistance with shopping, dining, entertainment, and travel directions.
  • Manage guest accounts, compute bills, and collect payments in a timely and efficient manner.
  • Post charges, date-stamp, sort, and rack incoming mail and messages.
  • Transmit and receive messages using hotel equipment, such as telephones, faxes, and switchboards.
  • Understand and enforce hotel credit policies, ensuring accurate accounting and deposits.
  • Take the initiative to greet guests in a friendly and warm manner, providing a positive first impression.
  • In a lead capacity, take responsibility for assigned employees, assign work, and ensure proper performance.

Requirements:

  • High School Diploma or equivalent.
  • Minimum 3 months of experience in hospitality, general office, accounts receivable, or customer service.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse guests and colleagues.
  • Ability to multitask, prioritize tasks, and maintain a high level of productivity in a fast-paced environment.

What We Offer:

As a Front Desk Agent at Holiday Inn Express, Auburn Hills, MI, you will have the opportunity to work in a dynamic and supportive team environment, with opportunities for growth and development. We offer competitive compensation and benefits, as well as a comprehensive training program to ensure your success in this role.

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