Front Desk Representative
7 hours ago
We are seeking a highly skilled and friendly Front Desk Agent to join our team at Holiday Inn Express, Auburn Hills, MI. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a smooth and enjoyable stay for our guests.
Key Responsibilities- Register and assign rooms to guests, issue room keys, and provide directions to Bell persons or guests.
- Answer inquiries about hotel services, registration, shopping, dining, entertainment, and travel directions.
- Keep records of room availability and guests' accounts, make, confirm, and cancel reservations as needed.
- Compute bills, collect payments, and make change for guests, post charges for room, food, liquor, or telephone services.
- Date-stamp, sort, and rack incoming mail and messages, transmit and receive messages using equipment such as telephones, faxes, and switchboards.
- Understand and enforce hotel company credit policies, account for all cash, and make deposits in accordance with hotel and company policies.
- Take the initiative to greet guests in a friendly and warm manner.
- Assist with restaurant, transportation, or entertainment reservations for guests, deposit valuables in the hotel safe or safe-deposit box, and order complimentary flowers or champagne for special guests.
We are looking for a candidate with a high school diploma or equivalent and a minimum of 3 months of experience in hospitality, general office, accounts receivable, or customer service. The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a strong attention to detail.
We offer a competitive salary and benefits package to the successful candidate. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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