Front Desk Representative

1 month ago


Auburn Hills, Michigan, United States Holiday Inn Express, Auburn Hills, MI Full time
Job Summary

We are seeking a highly skilled and friendly Front Desk Agent to join our team at Holiday Inn Express, Auburn Hills, MI. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities
  1. Register and assign rooms to guests, issue room keys, and provide directions to Bell persons or guests.
  2. Answer inquiries about hotel services, registration, shopping, dining, entertainment, and travel directions.
  3. Keep records of room availability and guests' accounts, make, confirm, and cancel reservations as needed.
  4. Compute bills, collect payments, and make change for guests, post charges for room, food, liquor, or telephone services.
  5. Date-stamp, sort, and rack incoming mail and messages, transmit and receive messages using equipment such as telephones, faxes, and switchboards.
  6. Understand and enforce hotel company credit policies, account for all cash, and make deposits in accordance with hotel and company policies.
  7. Take the initiative to greet guests in a friendly and warm manner.
  8. Assist with restaurant, transportation, or entertainment reservations for guests, deposit valuables in the hotel safe or safe-deposit box, and order complimentary flowers or champagne for special guests.
Requirements

We are looking for a candidate with a high school diploma or equivalent and a minimum of 3 months of experience in hospitality, general office, accounts receivable, or customer service. The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a strong attention to detail.

We offer a competitive salary and benefits package to the successful candidate. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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