Hotel Front Desk Associate

5 days ago


Auburn Hills, Michigan, United States Comfort Suites - Auburn Hills Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Comfort Suites - Auburn Hills. As a Front Desk Clerk, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless experience for our guests.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage front desk operations, including checking in and out guests, handling room assignments, and maintaining accurate records.
  • Process payments, handle guest complaints, and respond to phone calls and emails in a professional and courteous manner.
  • Work collaboratively with the housekeeping department to ensure rooms are clean and ready for guests.
  • Stay up-to-date on hotel policies, procedures, and services to provide accurate information to guests.
  • Participate in ongoing training and development to improve skills and knowledge.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Strong problem-solving skills and attention to detail.
  • Ability to maintain confidentiality and handle sensitive information.
  • Basic computer skills and knowledge of hotel software.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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