Night Audit Front Desk Representative

13 hours ago


Auburn Hills, Michigan, United States Candlewood Suites Auburn Hills Full time
Job Summary

We are seeking a Night Guest Services Agent to join our team at Candlewood Suites Auburn Hills. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a smooth check-in and check-out experience for our guests.

Key Responsibilities
  • Greeting and Registration: Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, and selecting rooms.
  • Check-out Process: Assist guests with check-out, ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit and debit cards, and accepting and recording various forms of payment.
  • Product Knowledge: Demonstrate a thorough knowledge of hotel information, including room categories, room rates, packages, promotions, and the local area, and answer guest questions and inquiries.
  • Upselling and Cross-selling: Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
  • Guest Satisfaction: Respond to guest inquiries and requests, resolve issues in a timely, friendly, and efficient manner, and field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
  • Communication: Receive, input, retrieve, and relay messages to guests.
Requirements
  • Hospitality: We're passionate about delivering exceptional guest experiences.
  • Integrity: We do the right thing, all the time.
  • Leadership: We're leaders in our industry and in our communities.
  • Teamwork: We're team players in everything we do.
  • Ownership: We're the owners of our actions and decisions.
  • Now: We operate with a sense of urgency and discipline.
What We Offer
  • Competitive Pay: $14.00 - $18.00 per hour
  • Benefits: Employee discount, flexible schedule, health insurance
  • Schedule: 8 hour shift, day shift, holidays, Monday to Friday, night shift, weekends
COVID-19 Precautions
  • Plexiglass Barriers: Installed at front desk counters
  • Sanitizing Procedures: In place to keep workstations clean and sanitary


  • Auburn Hills, Michigan, United States Hampton Inn Full time

    Job Title: Front Desk Agent **Job Summary:** We are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at Hampton Inn. As a Night Auditor, you will play a critical role in ensuring the accuracy of our financial records and providing exceptional guest service. **Key Responsibilities:** * Perform daily audit procedures to verify...


  • Auburn Hills, Michigan, United States Hampton Inn Full time

    Job Title: Front Desk Agent **Job Summary:** We are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at Hampton Inn. As a Night Auditor, you will play a critical role in ensuring the accuracy of our financial records and providing exceptional guest service during the nighttime hours. **Key Responsibilities:** * Perform daily...


  • Auburn Hills, Michigan, United States Candlewood Suites Auburn Hills Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Night Guest Services Agent to join our team at Candlewood Suites Auburn Hills. As a key member of our front desk team, you will be responsible for providing exceptional guest experiences and ensuring seamless check-in and check-out processes.Key ResponsibilitiesGreeting and Registration: Greet...


  • Auburn Hills, Michigan, United States Candlewood Suites Auburn Hills Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Night Guest Services Agent to join our team at Candlewood Suites Auburn Hills. As a Night Guest Services Agent, you will be responsible for providing exceptional guest service and ensuring a smooth check-in and check-out process for our guests.Key ResponsibilitiesGreeting and Registration: Greet...


  • Auburn Hills, Michigan, United States Hampton Inn - Auburn Hills North Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Hampton Inn - Auburn Hills North. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesGuest Registration and Check-In/Check-Out:...


  • Auburn Hills, Michigan, United States Hampton Inn Full time

    Job Summary:As a Night Auditor at Hampton Inn, you will play a critical role in ensuring the accuracy and integrity of our financial records. This position requires attention to detail, strong analytical skills, and the ability to work independently in a fast-paced environment.Key Responsibilities:• Verify the status of all wake-up call requests and ensure...


  • Auburn Hills, Michigan, United States Hyatt Place Detroit Auburn Hills Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hyatt Place Detroit/Auburn Hills. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key ResponsibilitiesRegister guests and process check-ins and check-outs in a...


  • Auburn Hills, Michigan, United States Holiday Inn Express, Auburn Hills, MI Full time

    Job Title: Front Desk AgentJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Holiday Inn Express, Auburn Hills, MI. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room assignments, and ensuring a smooth check-in and check-out process.Key...


  • Auburn Hills, Michigan, United States Holiday Inn Express, Auburn Hills, MI Full time

    Job Title: Front Desk AgentJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Holiday Inn Express, Auburn Hills, MI. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room assignments, and ensuring a smooth check-in and check-out process.Key...


  • Auburn Hills, Michigan, United States Holiday Inn Express, Auburn Hills, MI Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Holiday Inn Express, Auburn Hills, MI. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a clean and organized front desk area.Key...


  • Auburn Hills, Michigan, United States Hampton Inn Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hampton Inn. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.Key Responsibilities:Guest Check-In/Check-Out: Greet and register guests, assign rooms, and provide room keys and...


  • Auburn Hills, Michigan, United States Candlewood Suites Auburn Hills Full time

    Job SummaryWe are seeking a Night Guest Services Agent to provide exceptional guest service and ensure a smooth check-in and check-out process at Candlewood Suites Auburn Hills.This is a Full-time, Part-time position with a pay rate of $18.00 per hour. Benefits include employee discount, flexible schedule, and health insurance.The working hours are from 11pm...


  • Bloomfield Hills, Michigan, United States Crescent Hotels and Resorts Full time

    Front Desk Agent Job DescriptionJob Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Crescent Hotels and Resorts. As a Front Desk Agent, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless experience for our guests.Key Responsibilities:Front...


  • Bloomfield Hills, Michigan, United States Crescent Services Full time

    Job SummaryCrescent Services is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesFront Desk Operations: Ensure that all front desk operations are...


  • Bloomfield Hills, Michigan, United States Crescent Hotels & Resorts Full time

    {"h1": "Front Desk Agent Role at Crescent Hotels & Resorts", "p": "As a Front Desk Agent at Crescent Hotels & Resorts, you will be responsible for delivering exceptional guest service and ensuring a consistently high standard of front desk operations during your assigned shift. Your key responsibilities will include ensuring your shift team has current...


  • Bloomfield Hills, Michigan, United States Crescent Hotels and Resorts Full time

    Front Desk Agent RoleAs a Front Desk Agent with Crescent Hotels and Resorts, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued customers.Key Responsibilities:Front Desk Operations: Maintain a high level of professionalism and attention to detail in all interactions with guests, ensuring a...


  • Auburn Hills, Michigan, United States Hampton Inn Full time

    Job Purpose:To provide exceptional guest experiences by delivering personalized service, ensuring seamless check-in and check-out processes, and maintaining a clean and organized front desk area.Key Responsibilities:Guest Registration: Greet and register guests, assign rooms, and provide room keys and instructions.Information and Assistance: Respond to guest...


  • Auburn Hills, Michigan, United States Comfort Suites - Auburn Hills Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Comfort Suites - Auburn Hills. As a Front Desk Clerk, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide exceptional customer service...


  • Auburn Hills, Michigan, United States Hampton Inn - Auburn Hills North Full time

    Job Title: Front Office ManagerAt Hampton Inn - Auburn Hills North, we are seeking a highly skilled and experienced Front Office Manager to join our team.Job Summary:The Front Office Manager is responsible for overseeing the front desk operations, ensuring exceptional guest service, and maintaining high standards of quality and efficiency.Key...

  • Front Desk Associate

    4 weeks ago


    Rochester Hills, Michigan, United States Health Fitness Full time

    Part-Time Front Desk Staff OpportunityWe are seeking a part-time Front Desk Staff to join our team at our client site in Rochester Hills, MI. As a Front Desk Staff, you will be responsible for greeting and checking in customers, providing program information and services, and ensuring exceptional customer service and participant satisfaction.Key...