Night Audit Front Desk Representative
13 hours ago
We are seeking a Night Guest Services Agent to join our team at Candlewood Suites Auburn Hills. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a smooth check-in and check-out experience for our guests.
Key Responsibilities- Greeting and Registration: Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, and selecting rooms.
- Check-out Process: Assist guests with check-out, ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit and debit cards, and accepting and recording various forms of payment.
- Product Knowledge: Demonstrate a thorough knowledge of hotel information, including room categories, room rates, packages, promotions, and the local area, and answer guest questions and inquiries.
- Upselling and Cross-selling: Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
- Guest Satisfaction: Respond to guest inquiries and requests, resolve issues in a timely, friendly, and efficient manner, and field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
- Communication: Receive, input, retrieve, and relay messages to guests.
- Hospitality: We're passionate about delivering exceptional guest experiences.
- Integrity: We do the right thing, all the time.
- Leadership: We're leaders in our industry and in our communities.
- Teamwork: We're team players in everything we do.
- Ownership: We're the owners of our actions and decisions.
- Now: We operate with a sense of urgency and discipline.
- Competitive Pay: $14.00 - $18.00 per hour
- Benefits: Employee discount, flexible schedule, health insurance
- Schedule: 8 hour shift, day shift, holidays, Monday to Friday, night shift, weekends
- Plexiglass Barriers: Installed at front desk counters
- Sanitizing Procedures: In place to keep workstations clean and sanitary
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