Customer Service Representative

2 days ago


Watertown, Massachusetts, United States Watertownchamber Full time

Job Summary

We are seeking a highly skilled Customer Service Specialist to join our team at Sherwin-Williams in Watertown. As a key member of our sales team, you will be responsible for providing exceptional customer service, supporting sales efforts, and ensuring a positive shopping experience for our customers.

Key Responsibilities

  • Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
  • Ensure sales transactions are completed accurately and maintain accurate work order files and formulas.
  • Pull appropriate products from the sales floor or warehouse and tint and mix them to customer specifications.
  • Stock shelves and set up displays, clean store equipment, and load and unload trucks.
  • Assist in making deliveries if necessary.

Requirements

  • Must be at least 18 years of age.
  • Must be legally authorized to work in the country of employment without sponsorship for employment visa status.
  • Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs.
  • Must be able to tint paint, therefore, must be able to distinguish the difference between colors.
  • Must be able to operate a computer and communicate via the telephone.
  • High school diploma or comparable certification (e.g. GED).

Preferred Qualifications

  • Prior experience in a sales or customer service position.
  • Customer service skills, including problem solving and handling customer complaints.
  • Good written and verbal communication skills.
  • A valid driver's license.


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