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Customer Service Representative

2 months ago

Watertown, Massachusetts, United States Ixonia Bank Full time
{"Job Title": "Part-Time Customer Service Representative", "Job Category": "Customer Service", "Requisition Number": "PARTT01112", "Job Details": {"Description": "At Ixonia Bank, we are committed to providing exceptional customer service to our clients. We are seeking a Part-Time Customer Service Representative to join our team in Watertown.

As a Part-Time Customer Service Representative, you will be responsible for building customer confidence and trust by performing transactions in a professional manner. Your duties will include receiving checks and cash for deposit, verifying amounts, and examining checks for endorsements.

You will also be responsible for entering customer transactions into our computer system to record transactions and issue computer-generated receipts. Additionally, you will balance currency, coin, and checks in the cash drawer and compare totaled amounts with data displayed on the computer screen.

We are looking for someone with excellent communication skills, a positive attitude, and the ability to work well in a team environment. If you have customer service and cash-handling experience, that's a plus

Ixonia Bank offers competitive benefits and wages, as well as a pleasant and friendly work environment. If you're interested in this opportunity, please apply by following the link on this page.

**Equal Opportunity Employer:** Ixonia Bank is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.

**Qualifications:**

* The willingness and ability to consistently deliver exceptional customer service

* Customer service and cash-handling experience is preferred

* Ability to listen actively in order to identify customer needs and/or concerns

* Ability to work well in a team environment

* Basic computer skills

* Ability to multi-task

* Availability to work 20-25 hours per week, including every Saturday. Flexible scheduling based on branch needs

**Skills:**

* Customer service

* Cash handling

* Communication

* Teamwork

* Time management

**Behaviors:**

* Positive attitude

* Adaptability

* Problem-solving

* Attention to detail

**Motivations:**

* Opportunity to work in a dynamic and growing organization

* Competitive benefits and wages

* Pleasant and friendly work environment

**Education:**

* High school diploma or equivalent

* Some college or technical school preferred

**Experience:**

* Customer service experience

* Cash handling experience

* Teamwork experience

**Licenses & Certifications:**

* None required

**Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities:** Ixonia Bank is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.

**Pay Transparency:** The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)