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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Teller at our Waltham, Massachusetts branch. As a key member of our branch team, you will be responsible for providing exceptional service to our customers, resolving routine problems, and promoting a positive banking experience.
Key Responsibilities- Provide exceptional customer service, adhering to established standards and delivering solutions that meet customer needs.
- Educate customers through digital demonstrations, identify self-service opportunities, and engage in lobby management to proactively address customer needs.
- Accurately balance and process customer transactions, complete branch-related operational activities, and maintain M&T internal control standards.
- Adhere to applicable compliance and operational risk controls, promoting a culture that supports diversity and reflects the M&T Bank brand.
- Complete other related duties as assigned, staying current on operational changes and demonstrating good risk management decisions.
- High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience.
- Proven verbal communication skills, interpersonal skills, and ability to demonstrate exceptional customer service.
- Well-organized, with proven time management and prioritization skills, and proficiency with internet user-level technology.
- Bilingual based on branch needs.
- Ability to stand for long periods of time, prolonged use of hands and fingers, and ability to lift light to heavy objects weighing 5lbs – 30 lbs.
- Ability to read fine print and interact with customers in an open face-to-face work environment.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $29.88 (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
