Bilingual Customer Service Representative
4 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Bilingual Customer Service Specialist. As a key member of our customer service team, you will be responsible for providing exceptional service to our wholesale and retail customers, ensuring their needs are met and exceeded.
Key Responsibilities- Customer Service: Provide prompt and courteous service to customers, answering their questions and resolving any concerns in a timely and professional manner.
- Product Knowledge: Stay up-to-date on our products and services, including paint and coatings, and be able to recommend the right solutions to customers.
- Communication: Communicate effectively with customers, both in person and over the phone, to determine their needs and provide solutions.
- Teamwork: Collaborate with other team members to achieve sales goals and provide excellent customer service.
- Problem-Solving: Troubleshoot and resolve customer complaints in a fair and timely manner.
- Language Skills: Fluency in English and Spanish (written and verbal).
- Customer Service Experience: Previous experience in customer-facing roles, preferably in a retail or wholesale environment.
- Product Knowledge: Familiarity with paint and coatings products and services.
- Communication Skills: Excellent communication and interpersonal skills.
- Problem-Solving Skills: Ability to think critically and resolve customer complaints in a fair and timely manner.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.
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