Customer Engagement Representative

1 week ago

Frederick, Maryland, United States Best Buy Full time

Customer Experience Specialist (Advisor) - Position Overview

Role Summary

As a Customer Experience Specialist, you will play a vital role in delivering exceptional service to our customers. This position offers both part-time and full-time benefits, tailored to your role and tenure.

Benefits Include:

  • Backup childcare support
  • Tuition assistance for you and your dependents
  • Generous employee discounts
  • Comprehensive medical and dental coverage
  • Paid time off
  • Rewards and discounts for engaging with new products
  • Opportunities for self-paced learning in various areas including sales, leadership, and diversity

Customer Experience Specialists serve as the face of Best Buy, dedicated to understanding and addressing the immediate and future needs of our customers. By fostering long-lasting relationships, you will provide personalized service that enhances the customer experience.

In this role, you will receive thorough training to effectively recommend the right products and services. This training encompasses the fundamentals of delivering top-notch product knowledge and customer service in a customer-centric environment. You will be encouraged to explore departments that pique your interest and stay informed about new and exciting product categories.

At Best Buy, we strive to create an inclusive work environment where every employee feels valued and contributes to our collective mission. We are committed to reflecting the diversity of the communities we serve, ensuring our workforce is representative of our customer base.

Key Responsibilities:

  • Warmly greet and engage customers, creating a welcoming atmosphere.
  • Utilize your skills and knowledge to recommend products and services that align with customer needs.
  • Act as a brand ambassador, showcasing your passion for Best Buy and technology.
  • Assist customers with their orders, returns, and exchanges.
  • Commit to ongoing learning and self-development to enhance your expertise.
  • Leverage available tools to remain informed about skills and promotional initiatives.
  • Support profitable growth during peak business times while maintaining a customer-focused approach.
  • Ensure your department is well-stocked and organized.
  • Collaborate effectively with supervisors and colleagues across departments.

Basic Qualifications:

  • Ability to thrive in a fast-paced, team-oriented environment.
  • Flexibility to work a schedule that accommodates availability, including weekends and holidays.

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