Customer Service Representative

2 weeks ago

Frederick, Maryland, United States Best Buy Full time

Customer Experience Specialist (Advisor) - Job Overview

Position Summary

As a Customer Experience Specialist, you will play a vital role in creating exceptional experiences for our customers. This position offers both part-time and full-time benefits based on your role and tenure, including:

  • Backup childcare options
  • Tuition assistance for employees and their dependents
  • Generous employee discounts
  • Comprehensive medical and dental coverage
  • Paid time off
  • Rewards and discounts for engaging with new products
  • Opportunities for self-paced learning in various areas such as sales, leadership, time management, and inclusion & diversity.

Customer Experience Specialists are the face of Best Buy, dedicated to understanding and fulfilling the immediate and future needs of our customers. You will cultivate lasting relationships by providing personalized service and solutions.

Our training program equips you with the necessary skills to recommend the right products and services tailored to each customer. You will gain insights into delivering outstanding product knowledge and customer service in a customer-centric environment. You will be trained in the department that aligns with your interests and will have the opportunity to learn about new and exciting product categories as they emerge.

At Best Buy, we foster an inclusive work environment where every employee feels valued and contributes to our collective mission. We are committed to reflecting the diversity of the communities we serve through our workforce.

We prioritize building long-term relationships with our applicants, employees, and customers. If you thrive in an environment that encourages both individual and team success, you will find a great fit here.

Key Responsibilities

  • Welcome and engage customers in a friendly and approachable manner.
  • Utilize your skills and knowledge to suggest products and services that meet customers' current and future needs.
  • Act as a brand ambassador, showcasing your passion for Best Buy, customer service, and technology.
  • Assist customers with their sales orders, returns, and exchanges.
  • Commit to ongoing learning and self-development to enhance your expertise.
  • Leverage available tools to stay updated on skills and promotional initiatives.
  • Contribute to profitable growth during peak business times while maintaining a customer-focused approach.
  • Ensure your department is well-stocked and organized.
  • Collaborate effectively with supervisors and colleagues across departments.

Basic Qualifications

  • Ability to thrive in a fast-paced, team-oriented environment.
  • Flexibility to work a schedule that accommodates your availability, including weekends, nights, and holidays.

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