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Customer Service Representative

2 months ago

Frederick, Maryland, United States James Allen Full time
Job Description

Are you looking for a dynamic and team-oriented work environment, a business casual dress code, and opportunities for career advancement – all at a company that provides the necessary training for you to be successful? If so, welcome to James Allen.

James Allen is the fastest growing online retailer of diamond engagement rings and our 24/7 Customer Service Center is a key part of our operation. Our associates use a variety of communication channels to help customers select and purchase the perfect engagement ring or piece of fine jewelry.

No previous jewelry related work history? That's okay, as we provide extensive, paid training to make you an expert in all the products and services we sell – as well as ongoing training to assist in the growth and development of your career with our company and beyond.

Key Responsibilities
  • Interact with customers to understand their needs and preferences, providing personalized recommendations and solutions.
  • Learn about the nuances of diamonds and gemstones, including their characteristics, properties, and market trends.
  • Share your knowledge with customers to help them make informed purchasing decisions.
  • Assist customers with finalizing their purchases, including setting up orders and processing payments.
  • Teach customers about the benefits of purchasing from James Allen, including our products, services, and company values.
What We Offer
  • A dynamic and team-oriented work environment.
  • Opportunities for career advancement and professional growth.
  • Extensive, paid training to make you an expert in our products and services.
  • Ongoing training and development to assist in the growth and development of your career.
  • A business casual dress code.