Customer Service Representative for Pet Care

1 week ago


Frederick, Maryland, United States The Green K9 Full time
Job Overview

Are you passionate about pets and looking for a vibrant workplace? The Green K9, recognized as one of the Top Ten Coolest Pet Businesses in America, is seeking enthusiastic individuals to join our team.

The Green K9 is a locally owned pet specialty retailer offering a variety of services including grooming, self-service dog washing, and small dog daycare. Our focus is on delivering premium pet food and unique supplies to our valued customers.

As our Customer Service Representative, you will be the welcoming face of our store, ensuring a friendly and engaging atmosphere for pet owners and their furry companions.

Benefits:

  • Access to purchase pet products at wholesale prices
  • Opportunity to bring your own dog to daycare if they weigh under 40 lbs

Ideal Candidate:

  • A genuine dog enthusiast who enjoys interacting with various breeds
  • Outgoing, confident, and personable
  • Able to initiate conversations with customers
  • Detail-oriented and organized
  • Proficient with computers and quick to learn new systems
  • Sales-oriented with a knack for customer engagement
  • Strong communication skills with both customers and team members
  • Willing to assist in daily operations as needed

Key Responsibilities:

  • Welcome pet owners upon arrival
  • Check in pets for scheduled services
  • Handle phone inquiries
  • Process transactions efficiently
  • Manage appointment scheduling, confirmations, and cancellations
  • Perform various administrative tasks as required
  • Respond to customer emails
  • Restock retail inventory as necessary
  • Assist customers with product purchases
  • Maintain cleanliness in self-wash areas and support daycare operations when needed
  • Complete minimal end-of-day cleaning tasks


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