Customer Engagement Representative

1 week ago

Frederick, Maryland, United States Best Buy Full time

Customer Experience Specialist (Advisor) - Position Overview

Role Summary

As a vital part of our team, the Customer Experience Specialist plays a crucial role in delivering exceptional service to our customers. You will have the opportunity to enjoy various benefits, whether you are in a part-time or full-time position, including:

  • Backup childcare support
  • Tuition assistance for yourself and your dependents
  • Generous employee discounts
  • Comprehensive medical and dental coverage
  • Paid time off
  • Rewards and discounts for engaging with new products
  • Opportunities for self-paced learning in areas such as sales, leadership, time management, and diversity and inclusion.

Customer Experience Specialists are the face of our brand, dedicated to understanding and fulfilling the immediate and future needs of our clientele. You will foster long-lasting relationships by providing tailored and personalized service.

Our specialists receive extensive training to ensure they can recommend the most suitable products and services. This training encompasses the essentials of delivering top-notch product knowledge and customer service in a customer-centric environment. You will have the chance to work in the department that interests you most and gain insights into new and exciting product categories as they emerge.

At Best Buy, we strive to create a workplace where every employee feels valued and integral to our collective mission. We are committed to being a leading company for both our customers and employees by embracing individuals from diverse backgrounds and identities. Our customer base is varied, and we aim to ensure our workforce reflects the communities we serve.

We are passionate about nurturing long-term relationships with our applicants, employees, and customers. If you thrive in an environment that promotes both individual and team success, you will find a great fit here.

Key Responsibilities

  • Warmly greet and engage with customers, creating a welcoming atmosphere.
  • Utilize your skills and knowledge to suggest products and services that meet customers' current and future needs.
  • Act as a brand ambassador, showcasing your enthusiasm for our brand, customer service, and technology.
  • Assist customers with their sales transactions, returns, and exchanges.
  • Commit to ongoing learning and self-improvement to enhance your expertise.
  • Leverage available resources to stay updated on skills and promotional initiatives.
  • Contribute to profitable growth during peak business hours while maintaining a focus on customer satisfaction.
  • Ensure your department is clean, well-stocked, and visually appealing.
  • Collaborate effectively with supervisors and colleagues across different departments.

Basic Qualifications

  • Ability to thrive in a fast-paced, team-oriented environment.
  • Flexibility to work a schedule that accommodates your availability, including weekends, evenings, and holidays.

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