Service Desk Support Specialist
2 months ago
Job Summary:
We are seeking a highly skilled Service Desk Support Specialist to join our team at Apex Systems. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients.
Key Responsibilities:
- Provide user support and troubleshooting as part of a 24/7 support team
- Serve as the single point-of-contact (POC) for IT interruptions to command and control systems
- Respond to incident tickets and update or close upon resolution
- Monitor the network, applications, and server configurations
- Identify, document, and resolve end-user issues/problems encountered on network/computing equipment
- Execute and participate in System Acceptance Testing
- Coordinate with Service Desk Manager for performance of asset inventory, hardware orders, equipment movement, and shipping needs
- Adhere to strict Information Systems security guidelines in all cases
- Implement appropriate processes for data protection, disaster recovery, and failover procedures
Requirements:
- Associates degree in Information Technology or Computer Science
- 2-3 years of relevant experience
- Certifications desired: A+, Network+, or CompTIA Security+ CE
- DoD 8570 Certified
What We Offer:
- Quality career resources and training
- Development opportunities and a comprehensive benefits package
- A commitment to excellence and a positive work environment
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