Service Desk Support Specialist

2 months ago


Montgomery, Alabama, United States Apex Systems Full time

Job Summary:

We are seeking a highly skilled Service Desk Support Specialist to join our team at Apex Systems. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities:

  • Provide user support and troubleshooting as part of a 24/7 support team
  • Serve as the single point-of-contact (POC) for IT interruptions to command and control systems
  • Respond to incident tickets and update or close upon resolution
  • Monitor the network, applications, and server configurations
  • Identify, document, and resolve end-user issues/problems encountered on network/computing equipment
  • Execute and participate in System Acceptance Testing
  • Coordinate with Service Desk Manager for performance of asset inventory, hardware orders, equipment movement, and shipping needs
  • Adhere to strict Information Systems security guidelines in all cases
  • Implement appropriate processes for data protection, disaster recovery, and failover procedures

Requirements:

  • Associates degree in Information Technology or Computer Science
  • 2-3 years of relevant experience
  • Certifications desired: A+, Network+, or CompTIA Security+ CE
  • DoD 8570 Certified

What We Offer:

  • Quality career resources and training
  • Development opportunities and a comprehensive benefits package
  • A commitment to excellence and a positive work environment


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