Client Service Representative

2 weeks ago

Kansas City, Missouri, United States Cosentino's Food Stores Full time

Customer Service Clerk

Position Objective:

To enhance the shopping experience for customers by delivering the most efficient and courteous service possible.


Reporting Structure:
This role reports directly to the Office Manager.

Status:
This is a non-exempt position.

Knowledge Requirements:
The following outlines the necessary certifications, education, or training for this role.
Essential Knowledge:
  • A liquor license must be obtained prior to the first day of work (if applicable).
  • Completion of ongoing training as outlined in the Cosentino's Learning Plan.
Preferred Knowledge:
  • A high school diploma or equivalent is preferred.
Skills:
The following lists the essential skills required for this position.
Key Responsibilities:
  • Implement and uphold the Cosentino Customer Service Standards.
  • Ensure team members are informed about policy changes, new products, and sales information.
  • Possess in-depth knowledge of store products to accurately assist customer inquiries.
  • Safely operate, clean, and maintain all equipment.
  • Meet or exceed productivity benchmarks to achieve desired team and individual outcomes.
  • Maintain a clean and professional appearance of the front end for customers.
  • Handle returns, exchanges, and price adjustments efficiently and courteously.
  • Monitor front end activities and make necessary adjustments to meet customer needs.
  • Provide prompt assistance to cashiers during customer transactions.
  • Step into a cashier role as needed to ensure a friendly and convenient shopping experience.
  • Address customer complaints professionally and recognize when to involve management.
  • Comply with health regulations, sanitation guidelines, and safety procedures relevant to the department and store.
  • Adhere to governmental regulations regarding weights and measures, alcohol and tobacco sales, and food assistance programs.
  • Exhibit strong verbal and interpersonal skills for positive interactions with customers and peers.
  • Demonstrate basic math and reading skills necessary for the role.
Additional Responsibilities:
  • Promote advertisements and specials to enhance store sales and profitability.
  • Under the Office Manager's guidance, navigate the Kronos system for timely report submissions and collaborate effectively with the Accounting Team.
  • Support the organization by completing additional tasks as directed by management and assisting other departments as needed.
Physical Requirements:

The following physical activities may be part of scheduled shifts, and employees are expected to perform these actions while on duty.

Essential Physical Abilities:
  • Push and pull grocery items and carts as needed, with a peak force of up to 10 lbs.
  • Stand and walk for extended periods on various hard surfaces.
  • Occasionally lift and carry items weighing up to 50 lbs. to a height of 34 inches.
  • Bend and squat, occasionally reaching floor level.
Non-Essential Physical Abilities:
  • Climb a ladder, potentially up to 5 ft.

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