Client Relations Representative

2 weeks ago


Kansas City, Missouri, United States GO Car Wash Full time

Position Title: Customer Concierge Teammate (CCT)

Overview:

The Customer Concierge Teammate (CCT) plays a vital role in establishing and nurturing relationships with both new and existing clientele. This position involves promoting membership options and enhancing service offerings through effective sales techniques. The CCT is dedicated to delivering exceptional customer service and must maintain a thorough understanding of company policies and updates.

Physical Requirements:

Regularly required to lift weights ranging from 25 to 80 pounds, respond promptly to auditory signals, navigate uneven surfaces or confined spaces, and maintain visual acuity to identify potential hazards. The role may involve climbing ladders while carrying loads of 40 pounds or more, working in various weather conditions, and adhering to personal protective equipment (PPE) guidelines throughout the shift. Prolonged periods of standing or movement are expected.

Key Responsibilities:

  1. Welcome all customers with a friendly demeanor and a positive attitude.
  2. Possess a comprehensive understanding of the membership packages and pricing structures, effectively communicating the advantages of unlimited memberships.
  3. Demonstrate knowledge of the soaps, chemicals, and equipment utilized in the wash process, educating customers on the entire experience.
  4. Employ the established sales script during every customer interaction.
  5. Assist customers with vehicle guidance as necessary, following the designated procedures at all times.
  6. Foster genuine connections with customers to enhance membership sales through outstanding service.
  7. Proactively engage with customers on-site to ensure exceptional service and create additional opportunities for membership sales.
  8. Maintain a clean, organized, and safe wash environment.
  9. Act as a representative of GO Car Wash, embodying the core values of the company.
  10. Perform additional tasks as assigned.

Qualifications:

A high school diploma or equivalent is preferred. Candidates should have at least six months of prior customer service experience, with sales experience being advantageous. Previous experience in a car wash setting is also a plus.

Requirements:

  • Ability to achieve results independently while collaborating effectively with team members.
  • Commitment to providing an outstanding experience for both teammates and customers, alongside operational excellence.
  • Exhibit a positive and outgoing attitude daily.
  • Strong work ethic with a focus on driving sales.


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