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Customer Service Representative

2 months ago


Kansas City, Missouri, United States Ace Handyman Services Kansas City Full time
About the Role

Ace Handyman Services Kansas City is seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our sales and service team, you will be responsible for delivering exceptional customer service and sales experience to our clients.

Key Responsibilities
  • Customer Service: Respond to incoming sales calls, outbound calls, and follow up with leads to ensure customer satisfaction and loyalty.
  • Sales: Offer accurate job estimates and close sales over the phone, meeting or exceeding individual and team sales goals.
  • Scheduling: Create and maintain our handyman job schedule, adjusting as needed to ensure efficient service delivery.
  • Communication: Conduct follow-up calls with customers to ensure satisfaction and gather feedback.
  • Administrative: Accurately enter information into our CRM and sales software, maintaining accurate records and reports.
Requirements
  • Proven Track Record: Proven success in sales and customer service, with a strong ability to communicate and close sales.
  • Organizational Skills: Quick thinking, organized, and superb multi-tasking skills, with the ability to prioritize tasks and manage time effectively.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Technical Skills: Proficient in Microsoft Office, Teams, and multiple software platforms, with experience in dispatching and service delivery a plus.
  • Valid Driver's License: Valid driver's license and reliable transportation, with the ability to travel to customer locations as needed.
About Us

Ace Handyman Services Kansas City is a franchise network of independently owned and operated franchises. We are committed to delivering exceptional customer service and sales experience to our clients, and we are seeking a highly skilled and motivated individual to join our team.