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Customer Service Representative
2 months ago
Ace Handyman Services Kansas City is seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our sales and service team, you will be responsible for delivering exceptional customer service and sales experience to our clients.
Key Responsibilities- Customer Service: Respond to incoming sales calls, outbound calls, and follow up with leads to ensure customer satisfaction and loyalty.
- Sales: Offer accurate job estimates and close sales over the phone, meeting or exceeding individual and team sales goals.
- Scheduling: Create and maintain our handyman job schedule, adjusting as needed to ensure efficient service delivery.
- Communication: Conduct follow-up calls with customers to ensure satisfaction and gather feedback.
- Administrative: Accurately enter information into our CRM and sales software, maintaining accurate records and reports.
- Proven Track Record: Proven success in sales and customer service, with a strong ability to communicate and close sales.
- Organizational Skills: Quick thinking, organized, and superb multi-tasking skills, with the ability to prioritize tasks and manage time effectively.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Technical Skills: Proficient in Microsoft Office, Teams, and multiple software platforms, with experience in dispatching and service delivery a plus.
- Valid Driver's License: Valid driver's license and reliable transportation, with the ability to travel to customer locations as needed.
Ace Handyman Services Kansas City is a franchise network of independently owned and operated franchises. We are committed to delivering exceptional customer service and sales experience to our clients, and we are seeking a highly skilled and motivated individual to join our team.