Service Coordination Representative

2 weeks ago


Kansas City, Missouri, United States Dmlawusa Full time

DMLawUSA

Position: Customer Service Representative

Location: Remote - Full Time

COMPENSATION: Competitive salary based on experience

Key Qualifications:

  • Positive and client-focused demeanor with the capability to handle multiple tasks efficiently.
  • Consistent attendance is essential.

REPORTS TO: Office Manager

EMPLOYMENT TYPE: Non-Exempt

About DMLawUSA: DMLawUSA is a distinguished personal injury law firm committed to providing exceptional legal representation to clients navigating the challenges of personal injury cases. Our firm is dedicated to ensuring that every client receives the support and guidance they need during difficult times.

Role and Importance:

The satisfaction of our clients is paramount to our mission. As a Customer Service Representative, you will play a vital role in facilitating communication between clients and their legal teams, ensuring the seamless exchange of information and documentation related to their cases.

Responsibilities:

  • Handle a high volume of incoming calls, providing accurate responses and assistance.
  • Connect clients with their Attorneys and/or Case Managers using our electronic case management system.
  • Distribute incoming documents and voice messages to the appropriate parties.

Skills and Expertise:

  • Ability to efficiently direct incoming calls to the correct individuals.
  • Excellent telephone communication skills; experience in a call center is advantageous but not mandatory.
  • Strong collaborative and interpersonal abilities.
  • Attention to detail and the ability to prioritize tasks to ensure timely client assistance.
  • Fluency in English; bilingual candidates are encouraged to apply.

Employee Benefits:

  • Become a key member of a dynamic team within a growing law firm.
  • Comprehensive benefits package including Health, Vision & Dental Insurance; 401(k) matching, and more.
  • Generous paid time off policy.
  • Paid holidays.
  • Access to an on-site coffee station.
  • Complimentary on-site parking.

EQUAL EMPLOYMENT OPPORTUNITY:

DMLawUSA is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind, ensuring that all employment decisions are made without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.



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