Service Team Lead
22 hours ago
Tesla's Service Shop Supervisors play a pivotal role in leading our service shop floor teams. In this capacity, you are responsible for overseeing a team of skilled Technicians and ensuring they provide exceptional service while maintaining operational efficiency in our service centers.
- Lead, coach, and develop a highly engaged team of Technicians to achieve service output goals and drive business growth.
- Maintain accurate and up-to-date shop records and inventories, and manage a smooth workflow in the service center to optimize productivity.
- Serve as the process leader for shop activities, ensuring work standards are defined and systematically improved with input from service technicians and the rest of the service center team.
- Partner with Service Managers and other key stakeholders to establish targets for quality, speed, and cost in line with customer and business needs.
- Monitor to ensure that all employees comply with safety regulations and the service center's safety program, promoting a culture of safety and well-being.
- Work with employees to manage schedules and resolve technical and personnel problems, providing support and guidance as needed.
- Conduct regularly scheduled one-on-one developmental meetings with team members to facilitate professional development and monitor team training requirements, fostering a culture of growth and development.
- Bachelor's degree, or equivalent experience in a related field.
- Prior leadership experience (1-3 years) in a service-focused industry, preferably in the automotive sector.
- Excellent communication, time-management, and problem-solving skills, with an emphasis on ethical execution of Tesla standards.
- Excellent interpersonal and communication skills, with the ability to build strong relationships with team members and stakeholders.
- Able to work a flexible schedule, including weekday and weekend overtime, to meet the demands of the service center.
- Proficient with Microsoft Office Suite, with the ability to adapt to new technologies and systems.
- Valid driver's license required, with a clean driving record.
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