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Customer Service Team Lead

2 months ago

Charlotte, North Carolina, United States Wells Fargo Full time

About this role:

Wells Fargo is seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities:

  • Lead a team of customer service representatives and provide guidance and support to ensure that our customers receive exceptional service.
  • Develop and implement processes and procedures to improve customer satisfaction and service delivery.
  • Collaborate with other departments to resolve customer issues and improve overall customer experience.
  • Provide coaching and training to customer service representatives to improve their skills and knowledge.
  • Monitor and analyze customer feedback and make recommendations for process improvements.

Requirements:

  • 3+ years of experience in customer service or a related field.
  • Proven leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make recommendations for process improvements.
  • Strong problem-solving and conflict resolution skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading financial services company.