Veterinary Team Lead

1 day ago

Charlotte, North Carolina, United States Banfield Pet Hospital Full time
Job Summary

We are seeking a highly skilled and experienced Veterinary Team Lead to join our team at Banfield Pet Hospital. As a key member of our hospital team, you will be responsible for providing exceptional patient care, leading by example, and ensuring the highest level of service to our clients.

Key Responsibilities
  • Leadership and Team Management
    • Assist the Practice Manager in developing an efficient and productive hospital team that provides the highest quality care and service to the most pets and clients.
    • Support the Practice Manager in hospital labor management, including adjusting paraprofessional team schedules on a shift-by-shift basis.
    • May assist the Practice Manager in the selection, training, and day-to-day supervision of the paraprofessional team to ensure quality medical care, exceptional client service, associate engagement, and maximum productivity.
  • Patient Care and Service
    • Provide professional, efficient, and exceptional client service, ensuring all associates do the same, to include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information.
    • Effectively resolve client issues and concerns.
  • Operational Management
    • Assist the Practice Manager in creating an environment where a team can deliver quality, efficient, and effective veterinary care to pets.
    • Foster an environment that engages associates, where associates do their best and feel good about being a member of the team.
    • Provide effective communication between associates, clients, hospital leadership, and Central Team Support.
  • Quality and Compliance
    • Ensure all hospital associates adhere to Banfield dress and grooming guidelines.
    • Ensure all hospitalized pets are prepped and all equipment is ready for surgery.
    • Ensure cases are assigned to VA's and that they are clear on their work responsibilities for the day.
    • Prepare the whole team on cases scheduled for the day, assist with any transfers of cases from the day before or external referrals to provide continuity of care, and triage the treatment board.
Requirements
  • High school diploma or equivalent required.
  • 1-2 years of experience in a veterinary hospital or pet care environment.
  • Excellent communication and leadership skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.

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