Front Office Manager

5 days ago


Kissimmee, Florida, United States Delta Hotels Celebration Orlando Full time
Job Summary

We are seeking a highly skilled Front Office Supervisor to join our team at Delta Hotels Celebration Orlando. As a key member of our front desk team, you will be responsible for ensuring that our guests receive exceptional customer service and that our front desk operations run smoothly.

Key Responsibilities
  • Manage front desk staff and operations, ensuring that guests receive excellent customer service
  • Monitor check-ins, check-outs, and guest requests, and manage reservations and room availability
  • Schedule staff, train and coach them, and provide feedback on their performance
  • Maintain a clean and organized work area
  • Ensure the accuracy of billing and payment processes
  • Monitor and review guest feedback, and help achieve goals related to mystery audits and quality evaluations
  • Collaborate with other hotel departments to provide a high level of service
Requirements
  • Prior supervisory or extensive hotel experience
  • Marriott experience
About Us

Discover relaxation with a touch of enchantment at Delta Hotels Celebration Orlando. Located near the quaint town of Celebration, FL, our resort spans 20 acres of vibrant tropical gardens and sits conveniently close to major theme parks and ESPN Wide World of Sports. Explore with ease, offering complimentary shuttle services to Walt Disney World and Universal Studios.



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