Healthcare Access Coordinator

2 weeks ago

Chicago, Illinois, United States Northwestern Memorial Healthcare Full time
Job Overview

At Northwestern Medicine, we prioritize a patient-centered approach that enhances our reputation as a leader in the healthcare sector. As a vital member of our organization, you will contribute to our mission of delivering exceptional healthcare services.

Role Summary

The Patient Access Specialist embodies the core values and mission of Northwestern Medicine, adhering to ethical standards and compliance protocols while ensuring the highest level of service.

Key Responsibilities:
  • Uphold the Patients First philosophy and demonstrate exemplary customer service.
  • Address inquiries and resolve concerns effectively.
  • Notify management of significant issues requiring attention.
  • Ensure patient confidentiality in accordance with HIPAA regulations.
  • Deliver outstanding service to create a positive initial impression of Northwestern Medicine.
  • Anticipate and fulfill patient requests, escalating issues as necessary.
  • Accurately gather and document patient demographic information.
  • Coordinate with various departments to facilitate patient scheduling.
  • Engage with patients to arrange appointments as needed.
  • Conduct medical necessity checks for scheduled services.
  • Communicate financial account issues to patients as they arise.
  • Provide cost estimations for services upon request.
  • Offer training and support to colleagues as required.
  • Manage tasks efficiently to meet deadlines.
  • Participate in cross-training initiatives to ensure operational coverage.
  • Engage in Quality Assurance activities to maintain data integrity.
  • Utilize effective problem-solving skills to address service disruptions.
  • Follow departmental policies to complete assigned tasks.
  • Mitigate risks to patient safety and financial security.
  • Perform additional duties as assigned.
Communication and Collaboration:
  • Provide patients with information regarding referrals and consultations.
  • Collect necessary authorization numbers as applicable.
  • Foster a collaborative environment across departments.
  • Attend relevant meetings as required.
  • Report customer satisfaction issues to appropriate personnel.
  • Demonstrate teamwork by assisting colleagues across various departments.
  • Communicate effectively, respecting diverse perspectives.
  • Support internal staff in delivering exceptional patient care.
  • Adapt communication styles to accommodate varying abilities.
Technology Utilization:
  • Employ online systems to verify patient orders.
  • Check insurance eligibility using available tools.
  • Document accurate handoff instructions for scheduling staff.
  • Demonstrate proficiency in necessary computer applications.
  • Conduct real-time eligibility checks for patients.
  • Send clear and grammatically correct messages within the system.
Efficiency and Process Improvement:
  • Proactively prevent issues by verifying appointment details.
  • Understand and collect essential registration data.
  • Monitor quality metrics for departmental performance.
  • Analyze account activities to identify and resolve issues.
  • Suggest enhancements to improve customer service and efficiency.
  • Engage in quality improvement initiatives within the department.
  • Share insights for process enhancements.
  • Ensure compliance with registration and scheduling standards.
  • Utilize resources effectively to meet operational needs.
  • Act as a mentor for new staff members.
  • Adapt to changing business requirements as necessary.
  • Stay informed about evolving healthcare policies.
Equal Opportunity Employment

Northwestern Medicine is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate based on any protected status.

  • Healthcare Access Coordinator

    2 weeks ago

    Chicago, Illinois, United States The University of Chicago Medicine Full time

    Join Our TeamBecome an integral part of a prestigious academic healthcare institution at UChicago Medicine as a Healthcare Access Coordinator in our OBGYN Clinic.Role Overview:Under the guidance of supervisors and in collaboration with the healthcare team and associated departments, the Healthcare Access Coordinator is tasked with assisting patients in...

  • Healthcare Access Coordinator

    2 weeks ago

    Chicago, Illinois, United States Northwestern Medicine Full time

    Position OverviewThe Healthcare Access Coordinator embodies the core mission, vision, and values of Northwestern Medicine. This role is pivotal in ensuring that all patient interactions are handled with the utmost professionalism and care.Key ResponsibilitiesUphold the organization’s Code of Ethics and Corporate Compliance Program.Adhere to all relevant...

  • Healthcare Access Coordinator

    1 week ago

    Chicago, Illinois, United States Northwestern Memorial Healthcare Full time

    Job OverviewAt Northwestern Memorial Healthcare, we prioritize every patient interaction, fostering a supportive environment that distinguishes us as a leader in the healthcare sector. Our commitment to a patient-centered approach is evident in every role within our organization. We offer competitive benefits, including tuition reimbursement, loan...

  • Healthcare Access Coordinator

    1 week ago

    Chicago, Illinois, United States Northwestern Memorial Healthcare Full time

    Job OverviewAt Northwestern Memorial Healthcare, we prioritize a patient-centric approach that enhances the quality of care we provide. As a vital member of our organization, you will contribute to our mission of delivering exceptional healthcare services.Role SummaryThe Patient Access Specialist embodies the core values of Northwestern Memorial Healthcare,...

  • Healthcare Access Coordinator

    2 weeks ago

    Chicago, Illinois, United States Louis A Weiss Memorial Medical Center, LLC Full time

    Louis A Weiss Memorial Medical Center, LLC has been a cornerstone of quality healthcare services for the community, committed to delivering exceptional medical care. With a robust facility and a diverse range of medical specialties, our organization is dedicated to meeting the healthcare needs of our patients. POSITION OVERVIEWROLE SUMMARY Facilitates...

  • Healthcare Access Coordinator

    2 weeks ago

    Chicago, Illinois, United States Louis A Weiss Memorial Medical Center, LLC Full time

    Louis A Weiss Memorial Medical Center, LLC has been a cornerstone of healthcare services in the community for over six decades. With a capacity of 236 beds and accreditation from the Joint Commission, we address a broad spectrum of medical requirements for our diverse patient population. Our dedicated team includes over 450 physicians across 42 specialties...

  • Patient Access Coordinator

    5 hours ago

    Chicago, Illinois, United States Northwestern Memorial Healthcare Full time

    About the RoleWe are seeking a highly skilled and customer-focused Patient Access Coordinator to join our team at Northwestern Memorial Healthcare. As a key member of our patient access team, you will play a critical role in ensuring a seamless and efficient patient experience.Key ResponsibilitiesRegistration and Scheduling: Accurately collect and verify...

  • Healthcare Access Coordinator

    2 weeks ago

    Chicago, Illinois, United States Louis A Weiss Memorial Medical Center, LLC Full time

    Louis A Weiss Memorial Medical Center, LLC has been delivering exceptional healthcare services to the community for over six decades. With a capacity of 236 beds and accreditation from the Joint Commission, we address a wide array of medical requirements in our diverse population. Our workforce includes over 450 physicians across 42 specialties and 800 staff...

  • Access Coordinator

    7 days ago

    Chicago, Illinois, United States Qonten Full time

    Job SummaryWe are seeking a highly skilled Patient Access Representative to join our team at Qonten. As a Patient Access Representative, you will be responsible for providing exceptional customer service to patients and their families, ensuring a positive first impression of our organization.Key ResponsibilitiesProvide exceptional customer service to...

  • Patient Access Coordinator

    1 week ago

    Chicago, Illinois, United States The University of Chicago Medicine Full time

    Position Overview:Become an integral part of a prestigious academic healthcare institution at The University of Chicago Medicine as a Registry Patient Access Coordinator within our OBGYN Clinic. In this role, under the guidance of supervisory staff and in collaboration with the healthcare team and associated departments, the Patient Access Coordinator is...

  • Patient Access Operations Coordinator

    2 weeks ago

    Chicago, Illinois, United States Northwestern Memorial Healthcare Full time

    Job OverviewAt Northwestern Memorial Healthcare, we prioritize a patient-centered approach that enhances our reputation as a leader in the healthcare sector. As a vital member of our organization, you will play a crucial role in improving healthcare delivery across our network.Position SummaryThe Patient Access Operations Coordinator embodies the mission,...

  • Patient Access Coordinator

    1 week ago

    Chicago, Illinois, United States The University of Chicago Medicine Full time

    Position Overview:Become an integral part of a prestigious academic healthcare institution at The University of Chicago Medicine as a Registry Patient Access Coordinator within our OBGYN Clinic.In this role, you will work closely with the care team and various departments to assist patients in navigating pediatric cardiology services. The Patient Access...

  • Patient Access Coordinator

    2 weeks ago

    Chicago, Illinois, United States The University of Chicago Medicine Full time

    Position Overview:Become an integral part of a prestigious academic healthcare institution at The University of Chicago Medicine as a Registry Patient Access Coordinator within our OBGYN Clinic.Working under direct supervision and in collaboration with the healthcare team and relevant departments, the Patient Access Coordinator plays a crucial role in...

  • Healthcare Transition Coordinator

    3 hours ago

    Chicago, Illinois, United States Interim HealthCare Full time

    Job SummaryAs a Healthcare Transition Coordinator with Interim HealthCare, you will play a vital role in ensuring a seamless transition of patients from acute care settings to home care. This position requires a skilled and compassionate individual who can work collaboratively with patients, families, healthcare providers, and our team to coordinate safe and...

  • Patient Access Coordinator

    7 days ago

    Chicago, Illinois, United States The LaSalle Group Full time

    Job SummaryThe LaSalle Group is seeking a highly skilled Patient Access Specialist to join our team. As a Patient Access Specialist, you will be the first point of contact for patients, providing exceptional customer service and ensuring a seamless experience from initial contact to registration.Key Responsibilities:Manage Patient Inquiries: Respond to...

  • Patient Access Coordinator

    12 hours ago

    Chicago, Illinois, United States Northwestern Medical Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Patient Access Coordinator to join our team at Northwestern Medical Group. As a key member of our patient access team, you will be responsible for providing exceptional customer service to patients, ensuring a positive first impression of our organization.Key ResponsibilitiesProvide exceptional...

  • Healthcare Access Specialist

    7 days ago

    Chicago, Illinois, United States The LaSalle Group Full time

    Job SummaryThe LaSalle Group is seeking a highly skilled Patient Access Specialist to join our team. As a Patient Access Specialist, you will be the frontline ambassador of our esteemed healthcare organization, responsible for ensuring every patient journey is nothing short of extraordinary.Key Responsibilities:Manage Patient Interactions: Be the friendly...

  • Healthcare Operations Coordinator

    7 days ago

    Chicago, Illinois, United States Prime Healthcare Full time

    About Prime HealthcarePrime Healthcare is a leading health system that operates 45 hospitals and has over 300 outpatient locations in 14 states, providing more than 2.6 million patient visits annually. Our organization is dedicated to delivering high-quality patient care and exceptional service.Job SummaryWe are seeking a highly skilled and detail-oriented...

  • Healthcare Operations Coordinator

    2 weeks ago

    Chicago, Illinois, United States Northwestern Memorial Healthcare Full time

    Healthcare Operations CoordinatorNorthwestern Memorial Healthcare is seeking a dedicated Healthcare Operations Coordinator to enhance our team. In this pivotal role, you will contribute significantly to our commitment to delivering exceptional healthcare services. If you are passionate about improving healthcare outcomes, we welcome you to be part of our...

  • Healthcare Access Specialist

    2 weeks ago

    Chicago, Illinois, United States Weiss Memorial Hospital Full time

    Position OverviewWeiss Memorial Hospital is in search of a dedicated Patient Access Representative to enhance our patient services. In this pivotal role, you will:Welcome patients with a friendly demeanor and ensure their information is accurately recorded.Manage appointment scheduling efficiently to optimize patient flow.Process payments and handle...