Patient Access Coordinator

1 week ago

Chicago, Illinois, United States The University of Chicago Medicine Full time

Position Overview:

Become an integral part of a prestigious academic healthcare institution at The University of Chicago Medicine as a Registry Patient Access Coordinator within our OBGYN Clinic.

In this role, under the guidance of supervisory staff and in collaboration with the healthcare team and associated departments, the Patient Access Coordinator is tasked with assisting patients in navigating pediatric cardiology services at UCM. This position is essential in ensuring that patients and their families receive timely access to necessary services with a focus on compassion and efficiency. The coordinator will manage the organization of services and appointments for all new patients across various providers and departments leading up to their initial consultation.

Key Responsibilities:

  • Oversee the scheduling of initial appointments for new psychology patients with the appropriate healthcare provider, coordinating complex joint appointments and referrals for necessary lab tests and imaging procedures prior to the first visit in collaboration with program liaisons and providers.
  • Proactively address frequently asked questions and concerns from patients, directing inquiries to the relevant UCM clinicians, administrative personnel, and providers.
  • Secure patient authorization for medical records and, in conjunction with the New Patient Associates, confirm that all essential medical documentation, pathology slides, and specimens are received prior to the initial visit. Work with the pre-visit team to secure prior insurance authorizations and maintain communication with patients and caregivers throughout the process.
  • Assist patients facing socioeconomic challenges by connecting them with appropriate services, including financial assistance, social work, and transportation.
  • Foster relationships and collaborate effectively with internal physicians, nursing staff, and other hospital personnel involved in the care of patients, as well as with members of the referring community.
  • Provide information regarding relevant clinical trials and disease diagnosis through various resources. Maintain statistics and generate reports for management to identify new patient needs, trends, referral patterns, access barriers, and track outcomes related to the Support Coordinator role, ensuring continuous service improvement.

Qualifications:

  • High school diploma or equivalent from an accredited institution.
  • A minimum of 5 years of experience in a high-volume healthcare setting.
  • A Bachelor's Degree is preferred.

Position Details:

  • Job Type/FTE: Registry (.20 FTE)
  • Shift: 8:00am-4:30pm
  • Work Location: Hyde Park
  • Unit/Department: OBGYN
  • CBA Code: Non-Union

In this capacity, it is anticipated that you will generally work approximately 16 hours per week, primarily scheduled for the first shift from 8:00am to 4:30pm, without on-call shifts. Your schedule will typically fall on weekdays, Monday through Friday, with no weekend shifts required.

The University of Chicago Medicine has been a leader in healthcare since 1899, providing exceptional care with compassion. We value employees who are passionate, talented, and committed to our patients and each other. We are dedicated to advancing medical innovation and serving the health needs of our community.

We are an equal opportunity employer, evaluating qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.

Compliance with COVID-19 vaccination requirements is necessary as a condition of employment, alongside adherence to flu vaccination requirements. Medical and religious exemptions will be considered in accordance with applicable law. A pre-employment physical, drug screening, and background check are also required for all employees prior to hire.

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