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Patient Access Coordinator
2 months ago
Job Summary
We are seeking a highly skilled and customer-focused Patient Access Coordinator to join our team at Northwestern Medical Group. As a key member of our patient access team, you will be responsible for providing exceptional customer service to patients, ensuring a positive first impression of our organization.
Key Responsibilities
- Provide exceptional customer service to patients, responding to questions and concerns in a timely and professional manner.
- Collect and verify patient demographic information, ensuring accuracy and completeness.
- Interact with various hospital departments and physician offices to effectively schedule and direct patients through our systems.
- Perform medical necessity checks and communicate options to patients as necessary.
- Manage work schedule efficiently, completing tasks and assignments on time.
- Participate in quality assurance reviews to ensure integrity of patient data information.
- Utilize effective service recovery skills to solve problems or service breakdowns when they occur.
Requirements
- High school diploma or equivalent required.
- 2-3 years of customer service or medical office experience preferred.
- Excellent interpersonal, verbal, and written communication skills.
- Proficiency in computer data-entry/typing.
- Ability to read, write, and communicate effectively in English.
- Basic computer skills.
- Ability to type 40 wpm.
- Ability to multi-task.
- Customer service oriented.
- Excellent organizational, time management, analytical, and problem-solving skills.
Preferred Qualifications
- Additional education or training in healthcare or a related field.
- Additional language skills.
- Healthcare finance and/or healthcare insurance experience.
- Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration.
About Northwestern Medical Group
Northwestern Medical Group is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.
