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Healthcare Access Specialist

2 months ago

Chicago, Illinois, United States The LaSalle Group Full time
Job Summary

The LaSalle Group is seeking a highly skilled Patient Access Specialist to join our team. As a Patient Access Specialist, you will be the frontline ambassador of our esteemed healthcare organization, responsible for ensuring every patient journey is nothing short of extraordinary.

Key Responsibilities:
  • Manage Patient Interactions: Be the friendly voice that answers phones and assists patients with questions they have, providing exceptional customer service and ensuring a positive experience.
  • Streamline Patient Flow: Skillfully manage appointments, patient inquiries, and registration processes to keep our client's operations running smoothly and efficiently.
  • Ensure Compliance: Ensure strict compliance with confidentiality and HIPAA regulations to safeguard patient privacy and maintain the trust of our patients.
  • Collaborate with Departments: Work hand-in-hand with various departments to streamline patient flow and swiftly resolve any issues that arise, ensuring a seamless experience for our patients.
Requirements:
  • Excellent Communication Skills: Shine with excellent communication and interpersonal skills that make every interaction memorable and build strong relationships with patients and colleagues alike.
  • Healthcare Experience: Bring your exceptional healthcare experience to the table, with a proven track record of providing top-notch patient care and service.
  • Technical Skills: Navigate healthcare systems with ease and showcase your proficiency in computer skills, including electronic medical records and other relevant software.
  • Organizational Abilities: Display meticulous organizational abilities and an eagle eye for detail, ensuring accuracy and efficiency in all aspects of patient care.
  • Patient-Centric Approach: Approach inquiries and concerns with empathy and a laser focus on patient needs, providing personalized support and care to each and every patient.