Customer Service Coordinator

6 days ago


Los Angeles, California, United States DEFENDERS Full time
Job Description

**Job Summary:**

We are seeking a highly organized and detail-oriented Service Operations Coordinator to join our team at Defenders. As a Service Operations Coordinator, you will play a critical role in ensuring the smooth operation of our service department, providing exceptional customer service, and supporting our technicians in the field.

Key Responsibilities:

  • Scheduling and Dispatching: Schedule service appointments and inspections, dispatch technicians as needed, and ensure timely completion of work orders.
  • Customer Service: Provide excellent customer service, respond to customer inquiries, and resolve issues in a timely and professional manner.
  • Administrative Support: Perform administrative tasks, such as data entry, record-keeping, and reporting, to support the service department.
  • Contract Management: Manage contracts, including creating and reviewing work orders, and ensuring compliance with company policies and procedures.
  • Inventory Management: Maintain accurate inventory levels, receive and issue materials and equipment, and perform physical inventory counts.
  • Reporting and Analytics: Generate reports, analyze data, and provide insights to support business decisions.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: Minimum 3 years of experience in a customer-facing role, preferably in a sales or service industry.
  • Skills: Proficient in Microsoft Office, excellent communication and organizational skills, and ability to work in a fast-paced environment.

Work Environment:

Our office is a normal office environment with a moderate noise level.



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