Premium Service Coordinator

6 days ago


Los Angeles, California, United States Qonten Full time

Job Summary

The Premium Customer Service Coordinator will be responsible for providing exceptional customer service to our premium clients. This role requires a high level of customer engagement, problem-solving skills, and the ability to work in a fast-paced environment.

Key Responsibilities

  • Provide extraordinary customer service and customer engagement in an environment of hospitality.
  • Responsible for welcoming patients to our facilities and ensuring a positive experience.
  • Provide excellent customer service and problem-solving by responding to all inbound calls and email communications.
  • Responsible for coordinating activities related to scheduling patients and procedures, referrals, prior authorizations, and insurance paperwork.
  • Knowledge of sales practices and the most efficient customer service techniques.

Requirements

  • Excellent customer service and communication skills.
  • One year minimum experience in customer service.
  • Previous experience in the airline, hospitality, or customer service industries.
  • Experience with resolving issues and problem-solving in a fast-paced customer environment.

Benefits

  • Early retirement benefits are available at age 55 and 25 years of service or age 62 with 20 years of service.
  • Provides accurate information regarding activities and services.

About Qonten

Qonten is a company that values customer service and provides a positive experience for our clients. We are looking for a highly motivated and customer-focused individual to join our team as a Premium Customer Service Coordinator.



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