Winter Outdoor Operations Specialist

2 weeks ago

Duluth, Minnesota, United States SPIRIT MOUNTAIN Full time
Job Overview

Position Type: Seasonal, Part-Time

Summary:

Are you prepared to embrace the winter season at Spirit Mountain Recreation Area? We are in search of committed and passionate individuals to fill the role of Outdoor Operations Specialist. This position is crucial for the safe and efficient functioning of our ski lifts and tubing hill. It demands a sense of responsibility, excellent customer service skills, and the ability to work independently. The Specialist will be responsible for operating lifts, addressing minor issues, assisting in the training of new staff, and ensuring the utmost guest satisfaction—all while enjoying the great outdoors.

Key Responsibilities:

  • Engage with guests during maze control and ticket verification, ensuring an exciting and interactive atmosphere.
  • Keep the work area clean and organized, which includes snow removal, preparing landings, and ensuring that ropes and signage are properly set up.
  • Foster a welcoming environment by managing music, controlling lift lines with humor and personality, and assisting guests in safely boarding and disembarking from the lift.
  • Operate ski lifts and tubing hill activities, strictly adhering to all safety protocols and operational standards.
  • Monitor for unauthorized lift usage and take appropriate action against those without valid passes.
  • Act as a primary contact for guest inquiries, providing exceptional customer service and promptly resolving any issues.
  • Conduct regular inspections of lift equipment, identifying and reporting any maintenance requirements.
  • Guide and assist in training new Specialists, sharing knowledge and best practices.
  • Collaborate with other departments to ensure seamless resort operations.
  • Take initiative during emergency situations, offering guidance and assistance as necessary.
  • Exhibit leadership and decision-making skills in daily operations.

Benefits:

  • $1 Ski Pass after completing 30 days or 4 consecutive shifts of employment.
  • Perk Passes for discounts for friends and family, and a $50 seasonal pass for eligible dependents.
  • 30% discount on food during working hours.
  • Eligible for overtime and flexible scheduling.
  • A fun culture that promotes memorable experiences.

Core Values:

  • Safety: Our top priority for employees, volunteers, and guests.
  • Customer Service: We aim to be friendly and welcoming to all guests.
  • Respect: Mutual respect is essential for our success.
  • Honesty: We communicate openly about challenges.
  • Best Effort: We expect and deliver our best effort.
  • Humor: A sense of humor enhances the experience for everyone.
  • Ownership: Everyone is expected to take pride in maintaining the facility.
  • Integrity: We act with integrity at all times.

Qualifications:

  • Minimum Qualifications:
  • High school diploma or equivalent.
  • At least one year of experience in lift operations or a related role, or a strong interest in skiing or snowboarding.
  • Ability to engage guests with humor and enhance their experience.
  • Proven capability to work independently and lead by example.
  • Strong communication and interpersonal skills.
  • Flexibility to work various shifts, including weekends and holidays.
  • Physical ability to perform job duties in diverse weather conditions.
  • Desired Qualifications:
  • Advanced knowledge of ski lift operations.
  • 18 years of age or older.
  • Ability to troubleshoot and resolve minor mechanical issues.
  • Experience in training or mentoring staff.

Physical Requirements:

  • Ability to stand, walk, lift, bend, and stoop for extended periods in various weather conditions.
  • Capacity to lift up to 40 pounds regularly.
  • Comfortable working at heights and in cold, snowy environments.

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