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Winter Outdoor Operations Specialist

2 months ago

Duluth, Minnesota, United States SPIRIT MOUNTAIN Full time
Job Overview

Position Type: Seasonal, Part-Time

Duration: Winter Season

SUMMARY

Are you prepared to engage with the winter environment at Spirit Mountain Recreation Area? We are in search of committed and spirited individuals to fill the role of Outdoor Operations Attendants. This position is vital for maintaining the safe and efficient functioning of our ski lifts and tubing hill. It demands a sense of responsibility, excellent customer service skills, and the ability to work independently. The Attendant will be responsible for operating lifts, addressing minor issues, assisting in the training of new staff, and ensuring a high level of guest satisfaction—all while enjoying the great outdoors.

KEY RESPONSIBILITIES

  • Engage with guests during maze control and ticket scanning, fostering an exciting and engaging atmosphere.
  • Ensure a tidy and organized work area, which includes snow removal, preparing landings, and maintaining proper signage and ropes.
  • Foster a welcoming environment by managing music, controlling lift lines with personality, and assisting guests with boarding and disembarking from the lift.
  • Operate ski lifts and manage tubing hill activities, adhering strictly to safety protocols and operational standards.
  • Monitor for unauthorized lift usage and take appropriate actions against those without valid passes.
  • Act as a primary contact for guest inquiries, providing outstanding customer service and resolving issues efficiently.
  • Conduct regular inspections of lift equipment, identifying and reporting maintenance needs.
  • Support and mentor new Attendants, sharing knowledge and best practices.
  • Collaborate with other departments to ensure seamless resort operations.
  • Take charge during emergency situations, offering guidance and assistance as necessary.
  • Exhibit leadership and decision-making capabilities in daily operations.

BENEFITS

  • Access to a $1 Ski Pass after fulfilling employment requirements.
  • Discount passes for friends and family, along with a seasonal pass for eligible dependents.
  • 30% discount on food during work hours.
  • Eligibility for overtime and flexible scheduling.
  • A fun work culture filled with memorable experiences.

CORE VALUES

  • Safety: Our utmost priority for employees, volunteers, and guests.
  • Customer Service: We aim to provide friendly and welcoming service to our guests.
  • Respect: Mutual respect is essential for our success.
  • Honesty: We believe in transparent communication.
  • Best Effort: We expect and deliver our best effort.
  • Humor: A sense of humor enhances the experience for everyone.
  • Integrity: We act with integrity at all times.

QUALIFICATIONS

  • High school diploma or equivalent.
  • At least one year of experience in lift operations or a related field, or a strong interest in skiing or snowboarding.
  • Ability to engage guests with humor and enhance their experience.
  • Proven capability to work independently and lead by example.
  • Strong communication and interpersonal skills.
  • Flexibility to work various shifts, including weekends and holidays.
  • Physical ability to perform job duties in various weather conditions.

DESIRED SKILLS

  • Advanced knowledge of ski lift operations.
  • Age 18 or older.
  • Ability to troubleshoot minor mechanical issues.
  • Experience in training or mentoring staff.

PHYSICAL DEMANDS

  • Ability to stand, walk, lift, bend, and stoop for extended periods.
  • Capacity to lift up to 40 pounds regularly.
  • Comfortable working at heights and in various outdoor conditions.