Service Operations Specialist

2 weeks ago

Duluth, Minnesota, United States ABB Full time
Service Operations Specialist

At ABB, we are committed to tackling global challenges. Our core values: care, courage, curiosity, and collaboration - along with a strong emphasis on diversity, inclusion, and equal opportunities - are fundamental in our mission to empower individuals to develop sustainable solutions. Join us in shaping the future of ABB.

This position reports to

Service Center Manager, PAPI Upper Midwest

Your role and responsibilities

As an ABB Service Operations Specialist, you will be tasked with executing preventive and corrective maintenance, conducting tests, and diagnosing issues related to proprietary ABB Quality Control System (QCS) hardware and software. You will also support various projects, upgrades, new installations, and advanced services. This role requires independent work as well as collaboration within a small site team. Although this position is remote, on-site work will be conducted at customer locations in the Grand Rapids, MN area and its surroundings. Successful candidates will reside in the vicinity. Relocation assistance is available. This role contributes to the Process Automation Process Industries division in the United States. Your primary responsibilities will include:
• Collaborating with customers on-site to identify opportunities for operational enhancements and resolve challenges.
• Executing field service tasks, diagnosing technical issues, and performing analyses through remote or on-site activities in service categories and products for which you are certified.
• Compiling material lists necessary for service activities and ensuring the availability and quality of all materials, parts, and equipment.
• Providing training as needed for field service associates and customers.

Qualifications for the role
  • Associate's degree in a relevant field and 2+ years of experience in electrical/electronics, instrumentation, or process control, or a high school diploma/GED with 4+ years of related experience.
  • Mechanical/Electrical aptitude with a foundational understanding of electrical theory and safety.
  • Proficiency in reading electrical schematics and using basic hand tools for troubleshooting electrical systems, along with experience using electrical testing equipment such as voltmeters or multi-meters.
  • Ability to diagnose malfunctioning electrical systems up to 240 VAC/870 VDC and perform preventive maintenance using electrical testing tools.
  • Knowledge of identifying voltage systems exceeding 240 VAC/870 VDC.
  • Familiarity with DCS programming and troubleshooting is advantageous. A basic understanding of the paper-making process and process control is a plus.
  • Willingness to travel up to 80% for training and support at various sites.
  • Candidates must possess work authorization that allows them to work for ABB in the US.
More about us

The Process Industries Division serves sectors including mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, along with their associated service industries. This division combines extensive industry expertise with the capability to integrate both automation and electrical systems, enhancing productivity while reducing overall capital and operational costs for clients. For customers in mining, metals, and cement, we offer specialized products and services, as well as comprehensive production systems. The division designs, plans, engineers, supplies, installs, and commissions integrated electrical and motion systems, which include electric equipment, drives, motors, high-power rectifiers, and automation and supervisory control equipment across various domains, including mineral handling, mining operations, aluminum smelting, and cement production. Our offerings for the pulp and paper industries encompass control systems, quality control systems, drive systems, on-line sensors, actuators, and field instruments. Digitalization solutions, including collaborative operations and augmented reality, are designed to enhance plant and enterprise productivity while minimizing maintenance and energy costs. We value diverse backgrounds and encourage you to explore your next career opportunity with ABB. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website. Equal Employment Opportunity and Affirmative Action at ABB. ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer promoting diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility during business hours by contacting an ABB HR Representative. Protected veterans and qualified individuals with disabilities may request reasonable accommodations if they are unable or limited in their ability to use or access ABB's career site due to their disability. Reasonable accommodations may be requested by contacting an ABB HR Representative. #LI-Remote

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