Client Support Specialist

2 weeks ago


Plainfield, New Jersey, United States GEODIS Group Full time
Customer Service Representative (Monday-Friday: 8:00 AM to 4:30 PM)

Job Title

  • Operations

About GEODIS Group:

At GEODIS Group, we are dedicated to delivering exceptional customer service, ensuring that client inquiries are managed with precision and professionalism.

Position Overview:

Summary:
The Customer Service Representative is essential to our operational success, addressing customer inquiries, processing orders, and resolving issues promptly and courteously.

Key Responsibilities:
  • Interact with customers via various channels including phone, email, or in-person to facilitate order processing
  • Address and resolve billing or service-related complaints, escalating complex matters when necessary
  • Accurately input customer orders, monitor product availability, and prepare required documentation
  • Manage urgent shipping requests, track orders, and keep customers updated on their order status
  • Ensure timely and accurate invoicing, maintain customer records, and provide necessary assistance
  • Communicate customer feedback to management and address any signs of dissatisfaction
  • Serve as a liaison between the warehouse, customers, and office to ensure seamless operations
  • Perform various administrative tasks, maintain procedural documentation, and assist with customer service duties
  • Notify relevant parties of any changes in shipping or administrative details
  • Collaborate with management on routing strategies for customer products
  • Other responsibilities as assigned
  • For food-related accounts, promptly report any food safety concerns to senior management
Qualifications:
  • High school diploma or equivalent
  • At least 6 months of relevant experience or training
  • Familiarity with AS400 systems and warehouse management software is preferred
  • Proficient in Microsoft Outlook, Word, and Excel
  • Strong report writing, communication skills, and problem-solving abilities
  • Able to interpret various instructions and work with limited standardization
Work Environment:

This role involves engaging in tasks that require manual dexterity, sitting, reaching, and effective communication. Occasional lifting may be necessary. Exposure to various environments such as mechanical components, vehicles, and diverse climate conditions may be encountered.

This job description provides an overview of your responsibilities but is not exhaustive. You will be expected to perform essential functions in accordance with EEOC standards.

Reasonable accommodations can be made as necessary to enable individuals with disabilities to perform these functions.

Skills Education Experience

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