Branch Manager for Mortgage Banking

2 weeks ago


Raleigh, North Carolina, United States Wells Fargo Full time

Position: Mortgage Bank Branch Manager (SAFE)

About Us: At Wells Fargo, we prioritize our customers in every aspect of our operations. We are dedicated to fostering a diverse, equitable, and inclusive environment where every employee feels valued and inspired.

Role Overview: We are in search of a Mortgage Bank Branch Manager (SAFE) within our Consumer Lending division, specifically in Home Lending. This role is crucial in ensuring our customers receive exceptional service and support for their mortgage needs.

Key Responsibilities:

  • Lead and mentor a team of Mortgage Bank Sales Consultants stationed in various branch locations, focusing on the needs of Wells Fargo's clientele.
  • Engage with bank leadership and colleagues to enhance service delivery for existing customers.
  • Oversee sales operations to maintain high standards of customer service, ensuring compliance and quality in mortgage retail sales.
  • Recruit, train, and develop a high-performing team, guiding their sales activities and professional growth.
  • Manage the loan origination process, ensuring adherence to timelines and customer commitments.
  • Provide guidance to customers regarding Wells Fargo Home Mortgage programs, including rates and underwriting requirements.
  • Enhance customer loyalty through proactive communication and regular follow-ups.
  • Identify areas for process enhancement and risk management within the branch.
  • Maintain a thorough understanding of compliance requirements and industry regulations.
  • Analyze financial data to align customer needs with suitable loan options.
  • Promote Wells Fargo Home Mortgage's visibility in the marketplace.
  • Stay updated on company products and industry standards.

Qualifications:

  • Minimum of 4 years in Mortgage Retail Sales or equivalent experience.
  • At least 2 years in a leadership role.

Preferred Skills:

  • Experience in sales management and data analysis.
  • Background in recruiting and team development.
  • Familiarity with mortgage industry practices and compliance regulations.
  • Strong communication skills, both verbal and written.
  • Proficiency in Microsoft Office applications.

Expectations: This role requires adherence to all mortgage regulatory standards and Wells Fargo's compliance policies. Candidates must be prepared for ongoing regulatory assessments and possess reliable transportation. Flexibility to work evenings, weekends, and holidays may be necessary.

Diversity Commitment: Wells Fargo values diversity and inclusion, welcoming applications from all qualified candidates regardless of background. We are committed to building strong customer relationships while maintaining a culture focused on risk management and compliance.



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